IFE Content & Publications Manager

Job description / Role

Purpose

The Manager IFE content and Publications works closely with the Manager IFE department to manage the daily operation of IFE content including Atlas magazine across the EY network. The role will assist with content and magazine development, production, and distribution, to ensure high standards of quality and consistency. The role will also support the Manager IFE operations, contributing to the day to day running of onboard content and delivery.

Accountabilities

IFE Content and publications
- Work closely with the Manager IFE Content and Head of IFEC & Aircraft Interiors to oversee the development, production and distribution of the airline magazine, Atlas and onboard content for IFE including E-BOX.
- Assist with design and implementation of the content promotional strategy for onboard magazine.
- Manage Atlas advertising inventory, to ensure annual revenue budget target.
- Refine and implement the operational, content, and editorial vision and strategy for IFE and publications and Atlas magazine, to meet tight programme turnarounds, and ensure the IFE and Atlas offering showcases the Etihad brand.
- Support with management of IFE and Atlas magazine vendors. This includes collaboration with key internal and external stakeholders to gather content, ensure accuracy and relevant materials to create engaging, informative content, suitable for EY Guests in all cabins.
- Conduct thorough proofreading of materials, editing and providing feedback and solutions to ensure high standards of quality and consistency that enhance the EY brand.
- Provide benchmarking, data analysis and insights on IFE topics.

IFE Operations
- Assist with IFE related operations to ensure services are delivered in accordance to agreed service level agreements, taking remedial action for issues or areas of underperformance.
- Operational and logistical support, including headset supply, refurbishment, repairs, content updates and loading of IFE guides.
- Assist with Technical Maintenance and Training departments, to ensure optimal IFE performance.
- Support the Manager IFE Operations to draft training documentation in coordination with EY Training, to ensure effective training of crew on the various IFEC platforms, products, and services.

Requirements

Education & Experience
- Educated to university degree or equivalent.
- At least 3 years' experience in In-flight Entertainment field (either with an airline or with an IFE supplier/vendor) with at least 2 years' management experience.
- Experience working in cross-cultural environments and TV/audio broadcast programming experience (advantage).
- Budget management, negotiation and influencing skills (advantage).
- Excellent written and verbal communication and presentation skills, in both Arabic and English (mandatory)

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world's leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad's codeshare partners, Etihad's network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. Etihad is recognised as one of the world's leading airlines in response to COVID-19 and was the first airline in the world to fully vaccinate its crew on board.

Etihad sees tackling the climate crisis as the most important issue of our time, and through strategic partnerships with major global aviation brands and OEMs, Etihad is relentless in its pursuit of industry decarbonization.

About the Company

Etihad Airways is the National Airline of the United Arab Emirates. The airline was set up by a Royal Decree in July 2003, with Abu Dhabi, the capital of the UAE, as its hub. Etihad started commercial operations in November 2003.

With Etihad, everyone who flies with us is welcomed as our guest.

This simple credo illuminates everything we do, from big things like making sure that our fleet is one of the most advanced in the sky, to small touches like letting you choose the films you watch.

Were proud to be the National Airline of the United Arab Emirates. At the crossroads between Europe and Asia, our home reflects our commitment to bringing the world closer together - as does our highly cosmopolitan staff.