Ref: OP834-47

Job description / Role

Employment: Full Time

- Strategic plans for the Clinic operations are developed and implemented for business progressions
- Actively investigate new business opportunities for the Clinics operations and expansions in line with Al Noors mission
- Manage scheduling within the clinic and ensures clinical services are scheduled in a way that promotes the continuity of patient care and optimal revenue generation
- Mutually beneficial relationships to be built with all relevant stakeholders
- Monitor medical insurance authorizations to ensure accuracy and timeliness
- Disallowances are closely monitored and reported as per the set standards
- Manages, analyses and reconciles various clinic reports like daily reports, daily sales report etc. Any variances are escalated to management
- Operational/administrative and human resource policies and procedures to be implemented within the clinic and compliance are monitored
- Ensure quality accreditation standards are met and maintained
- Manage, analyse and approve refunds, bill cancellation, patient entitlements, under recoveries and cost estimates issued
- Audits are conducted to ensure that risk management is implemented. Risks are identified and controls are implemented
- Annual Budgeting exercise for manpower, capital and patient volume-revenue are managed efficiently
- Identifies any new requirement and manages the purchase of equipment and instruments in liaison with the purchase department as per group policies and protocols
- All clinic outsourced contracts to be maintained and updated on contract registered and renewal intimation to be sent to appropriate parties
- Commercial and healthcare license to be maintained and available for inspections by local governing authorities
- Ensure quality accreditation standards are met an maintained
- Audits are conducted to ensure that risk management is implemented. Risks are identified and controls are implemented
- Identify training needs and programs to improve service levels
- Actively participate in the selection decision for all clinic recruits ensuring that appointed staff align with the clinic requirements
- Monthly attendance and payroll reports monitored and verified for accuracy and submitted to Human Resources
- Professional ethics, ANH values and caring standards are demonstrated in behaviour
- Service culture orientation is integrated and demonstrated in daily activities taking into consideration cultural diversity specific to the geographical area
- Meetings are utilised as quality improvement opportunities
- Promote a high standard of customer satisfaction by further developing a culture of customer service amongst staff
- Maintain responsibility for all aspects of patient feedback through surveys, feedback mechanisms, complaint, suggestion and compliment handling

Requirements

- Bachelor degree in Business Administration or equivalent
- Minimum of five (5) years experience in a managerial role, preferably in a clinical environment
- Financial and business acumen
- Computer Literacy
- Fluent in English (speak, read, write)
- Leadership skills including, planning, leading, organizing and controlling.
- Management experience, including staff recruiting, management of leave, staff attendance etc.
- Customer Service, making customers and their needs a primary focus of ones action, developing and sustaining productive customer relationships
- Budgeting and Financial Management Experience, develop, recommend and manage/oversee the clinics budget requirements and expenses. Analyse and interpret financial documents (budget, financial statements, rations and so forth)
- Business Development, develop a strong pipeline of customers and new projects in through direct and indirect customer contact and marketing initiatives
- Operational Experience, driving business growth, remove inefficiencies in the system

Behavioural Competencies
- Team Approach, facilitates team processes by participating effectively and efficiently in ways that respect the needs and contribution of others.
- Interpersonal Effectiveness, acknowledges and responds appropriately to the needs and interests of others.
- Striving for Excellence, pursues excellence while achieving results within defined parameters.
- Judgement and Decision Making, the ability to reach a logical conclusion and display sound sense in solving problems.
- Customer Service, adapts and maintains a customer oriented mind-set that acknowledges the importance and value of the customer and acts accordingly.
- Planning and Organising, plan, organise a systematically implement a clear course of action using all resources as required to achieve a specific goal.
- Self-Management, maintains full responsibility for ones own professional achievements and actions. Consistently maintains high level of self-management and growth that contributes to sustained high performance.
- Valuing Diversity, understands, supports and promotes the worth of individual and group differences for the benefit of the employees, organisation and the community as a whole.
- Leadership, provide ongoing leadership and motivation to ensure the staff are motivated, focused and capable of achieving desired outcomes. Ethical and values based leader.

About the Company

Founded in 1985, Al Noor Hospital provides a complete continuum of healthcare and has places itself among the Leading private hospital services provider in Abu Dhabi. Relocation of Al Noor Hospital to Khalifa Street in 1999, Al Noor Khalifa Branch was launched in the year 2001.

In 2006, Al Noor Hospital was established in Al Ain followed by the inauguration of its unique, purpose-built hospital at Airport Road in 2008. The hospital soon evolved into a state-of-the-art healthcare provider, employing experienced medical professionals and the latest facilities. It has since achieved remarkable progress in the healthcare industry and has recently expanded to Abu Dhabis Western region, opening specialized clinics in Madinat Zayed, Mirfa and Mussafah, offering medical services as well as emergency referrals to its Abu Dhabi branches.

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