CRM Support

Job description / Role

- Provide technical support for the Microsoft Dynamics CRM/NAV environment and deliver advanced technical troubleshooting and problem resolution
- Provide technical support and administer a combination of SQL Server Windows Server architecture, Active Directory, Hyper-V, Veeam Replication and Backup
- Support the network and security components (switches, routers, firewalls) which are associated with the Microsoft Dynamics CRM/NAV environment
- Accept and appropriately resolve customer issues ensuring resolution in a timely manner
- Use sound judgment in the management, escalation and resolution of support cases
- Manage critical issues by setting customer expectations, devising and implementing action plans and professionally communicating to all parties involved
- Collaborate on cross-team and cross-product technical issues by working with resources from other groups and OEMs as required to resolve customer issues
- Excellent inter-personal and communication skills; capable of writing technical documentation, acting as a vendor liaison
- Maintains and evangelises strong values of integrity, commitment and self-improvement to self and others

Requirements

- 3-5 years of experience as a Support Professional in an IT field or as an IT Technical Analyst or Support Engineer
- Good degree level qualification in a Computer Science or related field
- Superior researching, problem solving and troubleshooting skills

Candidates must be able to demonstrate skills in one or more of the following core technologies:
- Primary - Microsoft Dynamic CRM/NAV. Secondary - VMware or Hyper-V, SQL Server, Veeam Backup and Replication, Active Directory, SonicWALL, Cisco/HP switches and Cisco routers

About the Company

We are recognised leaders in international recruitment. We supply customers in 120 countries with an unrivalled resource network from 200. Our local knowledge provides them with straightforward and cost effective results.

With over 30 years experience providing supplementary staffing, Tangent have the ‘know how’ to deploy single consultants or entire project teams to anywhere in the world. With experts available in 190 countries we are here to supply 'in demand' and 'just in time resources' to our multi-national client base.

Tangent have worked with over 500 customers supplying contingent and campaign services. Our consultants and international researchers are adept at searching for the 'hardest to find skills' in restricted time frames. Our international recruiting database contains over 500,000 experienced candidates.