Cluster Housekeeping Manager

Job description / Role

Key tasks
- Behaves and acts in an exemplary fashion, embodying the brand mindset.
- Helps employees improve their skills and provides support for career development.
- Manages all floor staff and adapts management practices to suit the brand culture, operational methods, communication, recruitment etc.
- Acting as the "Master of the house", to guarantee a high standard of service for guests in hotel rooms and common areas in line with hygiene and safety standards
- Manages the budget.
- Personally welcomes guests in a polite and attentive manner (depending on the size of the hotel).
- Respects guests' privacy while working.
- Takes guests' behaviour patterns into consideration, whether the stay is of standard length or long-term.
- Is familiar with the services provided at the hotel and informs guests.
- Helps organise specially themed weeks and major events.
- Ensures that documentation and information in hotel rooms is well presented and up-to-date.
- Analyses guest comments and implements any necessary corrective actions.

Requirements

Skills

Level of Education
- Bachelor / Licence

Areas of study Hospitality
- Management

Professional experiences
- 3 to 5 years

Languages essential
- English

Essential and optional requirements
- Organises the upkeep of all the bedrooms, rooms and common areas under his/her responsibility.
- Guarantees that rooms are cleaned and services provided to the highest standards, ensures that hotel linen and uniforms are cleaned efficiently.
- Ensures that work schedules suit the level of activity at the hotel.
- Creates a good working atmosphere and generates team spirit.
- Plans and organises decoration in hotel rooms.
- Ensures that brand standards and procedures are duly respected, implemented and updated.
- Organises and supervises breakfast area cleanliness of floor and the quality of cleaning and guest linen laundering.
- Is responsible for the department's "masterkeys" and their correct use.
- Ensures that decoration is refined, well placed and harmonious.
- Ensures the high quality of any services provided by a third-party (linen hire, cleaning, etc).
- Handles supplier relations.
- Coordinates room allocation with the front office, handling any switches as necessary.
- Communicates and coordinates with the other hotel departments.
- Signals any technical faults and follows up repair work.
- Regularly checks the schedule for building work together with the Technical Department.
- Draws up an annual programme for major cleaning projects.
- Draws up the annual budget and manages all spend for the department.
- Participates in investment decisions.
- Optimises the department's energy costs and headcount.
- Supervises the consumption of cleaning products and welcome gifts to comply with predefined ratios.
- Manages the stocks of linen, cleaning products and amenities.
- Maintains and analyses dashboard charts (state of rooms, stocks of linen, welcome gifts and cleaning products, headcount planning, etc.) and implements any corrective actions required.
- Excel
- Power Point
- Word
- Opéra

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.