Contributor Product Support

Job description / Role

Contributor Product Support - Bahrain

- Under general supervision, responsible for responding to moderately complex customer inquiries regarding company products.
- Analyzes problems using diagnostic tools to identify problem area(s) and recommend corrective action
- Contribute to the successful delivery of Sabre products to customers
- Builds internal relationships with counterpart peers across other locations within EMEA to develop knowledge of key subject areas
- Supports market business requirements to scope, develop the process and contribute with technical writing capabilities
- Develop subject matter expertise and capabilities of key product portfolio
- Supports internal communication activities and external training projects
- Recommend solutions to customer application questions.
- Track problems so that recurring problems can be reported to product development. Interfaces with other departments including associates and suppliers to resolve customer problems.
- Follows-up and escalates unresolved problems to ensure resolution is accomplished and tracks calls to identify trends and provide feedback to internal departments and to customers.
- Any other duty assigned by direct Manager

Requirements

- Minimum 5 years related experience
- Experience of managing a portfolio of projects to delivery and understanding of best practice in project delivery
- Experience with airline reservations or airport check in Sabre, Apollo, Worldspan or Amadeus
- ITIL Certification (preferred, not essential)
- Project management qualification and experience
- A strong grasp of software development lifecycle and Product life cycle
- Good computer software skills and Internet capabilities.
- Strong time management, multi-tasking, and organizational skills
- Strong communication skills (written and verbal).
- Strong interpersonal skills, internal and external, and ability to communicate at all levels.

About the Company

Sabre is a leading software and technology company that powers the global travel industry. With decades of revolutionary firsts, our team of experts drive innovation and ingenuity across the travel ecosystem. Sabre partners with airlines, hoteliers, agencies and other travel partners to retail, distribute and fulfill travel.

Our technology is the intelligence behind mobile apps, airport check-in kiosks, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other travel solutions. Positioned at the center of the travel ecosystem, our platform enables our customers to connect people with experiences that matter in their lives.