Eye-Care Manager

Optica

Bahrain

Ref: MP868-29

Job description / Role

Employment: Full Time

Reporting line
GM Retail

Eye care Manager is responsible for Contact Lenses & Solution business category, Eye Care Professionals, product training, clinical set up & instrumentation. The person is accountable for building a consistent and standard customer service approach across the chain stores through hiring, assigning duties, training and evaluating employees. In addition, these managers are responsible for identifying new industry trends, needs, products (all optical related products) and roll out adequate value propositions to maximize Company equity in the market place. Eye Care manager must be able to identify potential problems regarding customers, document these problems, devise solutions and document these solutions. These managers also must interact with their peers in the day to day requirement of the business.

Responsibilities
- Provide regular individual and team quarterly performance reviews;
- Develop and manage sustainable, profitable model for team with monthly revenue targets;
- Provide assistance to public-facing eyecare collateral development;
- Manage professional service team in respect to milestones, activities and goals;
- Collaborate with sales and marketing teams to promote eye care at Optica;
- Maintain roadmap for Professional Services offerings;
- Collaborate with sales and product teams to identify new potential offerings;
- Provide oversight and direction on development of prospective offerings;
- Collaborate with product and support teams to transfer standardized offerings to general support;
- Manage and resolve issues and contribute to business unit/area development;
- Develop and maintain productive relationships with sales team;
- Provide assistance to sales team in selling professional services to clients;
- Provide pre-sales and post-sales technical assistance to enterprise sales team;
- Develop & refine from time to time new training modules to help make training sessions knowledgeable, interactive & fruitful;
- Refine customer service (pre & post sales) standards from time to time, with an aim to make it more customer satisfying & customer friendly.
- Conduct eye camps and special vision care projects from time to time.
- Liaise with regional teams in making sure uniform approach & execution – as per area of responsibility.

Requirements

- Registered optometrist (with B.Optm/M.Optm degree); qualification in retail management will be added value.
- Prior work experience as optometrist, ideally in multiple types of retail environment (ECP, Chain Store);
- Excellent knowledge of optical equipment;
- Excellent product knowledge and retail practices;
- Excellent interpersonal & communication skills;
- Confident and impactful presentation skills;
- Passionate and committed to align to the business unit’s vision and imperatives;
- Strong team player and reliable;
- Relentless desire to improve company customer service – pre & post sales;
- Passionate about training and direct people

About the Company

As the Kingdom's leading eyewear boutique, Optica has become synonymous with professional and advanced eye care. A 4-decade heritage of making millions of customers happy along with a complete portfolio of products and services ranging from affordable to premium makes Optica the most trusted choice across the region. At present, Ray-Ban, Vogue, Carrera, Emporio Armani, Oakley, D&G, Porsche Design, Tag Heuer, Bulgari and Cartier are only some of the brands on offer at the state-of-the-art outlets that have expanded outside of Bahrain to United Arab Emirates and Qatar. Touted for the impeccable standards of products and services and the technical knowledge of the staff, Optica is a true visionary in the optical field.

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