Ref: HP704-450

Job description / Role

Employment: Full Time

- Elicit Guest feedback and preferences, regarding Hotel services and ensures action is initiated on the same to maximize Guest satisfaction
- Ensure maximum room revenue through up-selling within stipulated guidelines, therefore optimizing the sale of room inventory, while controlling room availability in high occupancy periods
- Active involvement in promoting and selling companies loyalty program, Food & Beverage events, in house facilities and Hotel company partners
- Lead and coach the team towards achieving the highest levels of exceptional Guest service and colleagues satisfaction results, through the application of all corporate and property standards and policies Ensure that all accounting auditing practices are in line with company practices, governmental requirements and checks audits and registration cards before sending them to accounts
- Focus on a strong follow up and extra attention to the Police requirements in sending Guest information as per provided standards, assuring no fines are received
- Handle Guest complaints and assists in maintaining smooth relationships between management and Guests by resolving problems arising from Guest complaints and attending to their requests or queries with dispatch immediately
- Know all the emergency procedures and general crisis situation management, including fire and emergency procedures, procedures for handling of Fire Panel, ensuring Guest and staff safety is followed by all team members
- Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
- Comply with the hotel environmental, health and safety policies and procedures

Requirements

Minimum of Two experience in a similar position in the hospitality industry as Front Desk Manager, excellent English communication skills, experience managing personnel, knowledge of Opera or any other similar software, proficiency in computer skills, ability to work different shifts.

About the Company

Established in 1996, Clarendon Parker Bahrain is an International Recruitment Specialist Consultancy based in Bahrains Seef Business District. We specialise in mid to senior level professional, managerial, technical recruitment and staffing solutions in Bahrain and beyond. Our multinational team of consultants are experienced professionals within the fields they represent. Each consultant brings strong industry links and knowledge to better understand your business requirements. We know the market and we know our candidates!

Our team of dedicated consultants specialise in the following industries:

Accounting, Finance & Banking Logistics & Customer Service Secretarial & Administration Human Resources & Recruitment Engineering & Construction IT/Telecom Marketing & PR Oil and Gas

The current range of services includes permanent and temporary recruitment, recruitment advertising campaigns, employee satisfaction surveys, state-of-the-art web-based recruitment technology and HR consulting services relating to recruitment processes and activities.

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