In Room Dining - Order Taker

Job description / Role

We are currently looking for an, In-Room Dining Order Taker to join our Food & Beverage team.

What is in it for you:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities

What you will be doing :


- Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly
- To answer phone within 3 rings and follow phone etiquette according to Sofitel standards
- Know all menus and on going promotions in the outlet by heart and gives recommendations to guests upon request
- To provide high standard of quality and follow-up to ensure proper delivery time on time as well as speedy service
- To ensure that all operating standards are well understood in order to achieve the level of service established in the Departmental Operations Manual
- To ensure that the room service area is kept clean and organized at all times
- Attend regular training session in line with the departmental SOP's i.e. guest care, product knowledge, grooming standards, telephone manners etc
- Perform tasks as per instructions from the immediate supervisor and as per duty schedule

Requirements

- You've completed a hotel & catering course, and have gained a minimum of 2 years of hospitality experience
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Fluency in Arabic and English language.
- Strong interpersonal and problem solving abilities
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively and collaboratively as part of a team

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.