IT Field Support Associate

Job description / Role

- Initiate systems and network troubleshooting and monitoring, and replace defective components as needed
- Support in the opening, closing and renovation phases of stores
- Ensures technical equipment is running and being maintained properly
- Install and configure specified software packages such as operating systems, business applications and other office tools
- Inspect personal computer equipment, install hardware and peripheral components such as monitors, keyboards, printers and disk drivers on user's premises
- Provide the necessary support for the shops POS systems including any issues during the POS daily closing
- Support and maintain the inventory machines in terms of software and hardware, and ensure proper connectivity with the servers
- Log all the incidents and requests in the Service Desk system

Requirements

Qualifications
- Bachelor's Degree or Technical Degree in computer science
- 0-2 years of experience in a similar role
- Fluency in English
- Attention to details: level 2
- Cultural Awareness: level 1
- Communication Skills: level 2
- Customer Focus: level 1
- Driving and Achieving results: level 2
- Analytical Thinking: level 1
- Teamwork: level 2

About the Company

Azadea Group is a premier fashion and lifestyle retail company that owns and operates more than 50 leading international franchise concepts across the Middle East, North Africa, Asia and Europe. Since its inception in 1978, the Group has grown a substantial chain of stores representing leading international brand names in fashion and accessories, food and beverage, home furnishing, sporting goods and multimedia.With over 11,000 employees, the company boasts a solid infrastructure overseeing more than 600 stores spread across 15 countries including Algeria, Bahrain, Cyprus, Egypt, Ghana, Iraq, Jordan, Kazakhstan, Kingdom of Saudi Arabia, Kuwait, Lebanon, Oman, Pakistan, Qatar and United Arab Emirates.