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Job description / Role
- Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, telephones, software applications, and peripherals.
- Provide expertise and support during systems upgrades, installations, conversions and file maintenance
- Oversee systems development and enhancement and the integration of new modules with existing systems.
- Work with advocacy staff to develop strategies and plans to enhance client services, improve user effectiveness, and foster innovation.
- Communicate regularly with executive management and all users of information services and systems.
- Manage IT staff, including hiring, training, evaluation, guidance, discipline and discharge.
- Develop the IT staff to meet the changing needs of users, groups and offices; new projects and technologies; and varying staff strengths.
- Develop standard operating procedures and best practices, including providing written protocols and guidance to IT staff and to end-users.
- Ensure the creation and maintenance of all written documentation, including system and user manuals, license agreements, and documentation of modifications and upgrades.
- Oversee provision of end-user services, including help desk and technical support services.
- Keep current with the latest technologies and determine what new technology solutions and implementations will meet business and system requirements.
- Manage financial aspects of the IT Division, including purchasing, budgeting, and budget review.
- Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
- Manage servers, security solutions, network hardware and equipment.
- Manage telecommunications infrastructure and development plans, projects, policies and procedures.
- Negotiate and administer vendor, outsourcer, and consultant contracts and service agreements.
Requirements
- Enthusiastic
- Energetic
- Self-Starter
- Team Player
- Change Manager
- A Bachelor’s degree in computer science or equivalent education and experience, along with advanced technical or managerial credentials.
- Ten or more years of progressive IT experience, including experience in a multi-office environment.
- Demonstrated ability to lead a team of technical staff, to work with the Executive Management of an organization, and to manage multiple concurrent projects.
- Excellent verbal and written communication skills.
- Ability to meet deadlines, to conduct and direct research into IT issues and products, and to take initiative in the development and completion of projects.
- Strong project management, organizational and time management skills.
- Excellent problem-solving, analytical and evaluative skills.
About the Company
As the Kingdom's leading eyewear boutique, Optica has become synonymous with professional and advanced eye care. A 4-decade heritage of making millions of customers happy along with a complete portfolio of products and services ranging from affordable to premium makes Optica the most trusted choice across the region. At present, Ray-Ban, Vogue, Carrera, Emporio Armani, Oakley, D&G, Porsche Design, Tag Heuer, Bulgari and Cartier are only some of the brands on offer at the state-of-the-art outlets that have expanded outside of Bahrain to United Arab Emirates and Qatar. Touted for the impeccable standards of products and services and the technical knowledge of the staff, Optica is a true visionary in the optical field.