Manager - Digital Services

Job description / Role

Job Purpose: To lead on digital Services and social media, responsible for the strategic planning, management and development of the company’s corporate website and digital media channels.

Roles and Responsibilities

Strategic
- Develops and manages the Digital Services strategy
- Manages the execution of Digital Services strategy/plan and recommend enhancements
- Manages change management initiatives within own division and the company’s level
- Ensure Digital Services department budget is in line with the company’s budget

Operational
- Manages the development and implementation of Digital Services department policies and procedures.
- Develops and manages Digital Services objectives and performance metrics, update scope of works and budget as required
- Ensures the strategic and tactical use of social media to manage the company’s key messaging, enhance the company’s reputation and to respond quickly and decisively to counter any inaccurate or potentially damaging comments
- Work closely with IT team on the implementation of the online service delivery, ensuring these services are a focal point of the main website.
- Devise and commission analytical reports about the web area that can be used to inform our development of the website.
- Keeps up to date with current web trends and developments and ensure we remain timely and current in our use of digital media.
- Oversee video and podcast production, identifying need and the most effective usage and ensuring those in the field have access to current and positive material via the appropriate channels.
- Oversee expansion and improvements to intranet usage across the organization.
- Work with IT to develop extranet capability and roll it out to users.
- Guide the work of the Social Media Officer to ensure they work effectively and professionally in their respective roles and have the right tools to carry out their duties.
- Project manages other web/social media initiatives when they arise.
- Oversees effective use of public relations resource and budget
- Manages the coordination with other executive directors in other divisions regarding work priorities and ensuring work is flowing smoothly

People
- Provides on job training and coaching to successors on technical and leadership aspects
- Manages the development/implementation of manpower, recruitment, performance management, career path, succession planning, and training and employee relations activities
- Advises on a deputy to handle division/department in case of absence or if the need arises

Requirements

- Bachelor’s Degree, preferably in the field of Marketing, International Relations, Development Economics, Journalism or related discipline mandatory.
- Certification(s) in Public/International Relations
- Minimum seven to ten years of work experience in developing social media and web based solutions.
- Proficiency in English and Arabic languages (written/spoken)

Competencies:

LEAD SELF
- Personal Effectiveness
- Communication
- Team Work
- Adaptability and Flexibility
- Innovation and Entrepreneurship
- Decision-Making
- Client Focus
- Process Management
- Industry Knowledge
- Technical Expertise
- Project Management

LEAD TEAM
- People Management
- Change Management
- Project Management

About the Company

Human Capital House was set up in the year 2013 with a vision to be a progressive talent acquisition partner for organizations within the local and regional market in the Middle East.

As international markets get ever demanding, corporations globally are presented with the challenges of attracting the right talent. Human capital retention and recruitment remain a critical factor to the success of any company. Strategic decision to recruit the right talent is a key issue to organization as wrong candidate selection can potentially be disastrous to their efficiency.

The critical aspect of choosing the right individual with the apt experience and knowledge becomes more crucial as he/she would need to share the ambitions of the employer, while fitting in to the new culture. Human Capital House has both the experience and expertise to help its clients make the right choice of selection. From understanding client requirements, through identifying and assessing the candidates, our systematic approach strives to ensure successful executive recruitment.