Media Production Client Account Executive

A Global Leader in Media Production

Manama, Bahrain

Ref: QP640-02

Job description / Role

Employment: Full Time

Exciting Career Change with a niche entertainment industry. If you come from an entertainment TV/Film background with Project management skills, presentable and motivated; this is the role for you.

This is a chance to build your career with one of the most exciting industry connecting the client and the projects from all across the world. Great package based on experience with benefits.

Job Summary:
- Develops new accounts and/or expands existing accounts.
- Plans and tracks regional customer service efforts in order to provide superior customer service and ensure long term business success.
- Provides reports to management and customer teams relating to potential opportunities, improvement of products, problem resolution, and corrective action.
- Develops and maintains excellent working relationship with customers and internal company departments to ensure effective response to customer needs.
- Project management of the content cycles internationally based content suppliers and updating the weekly progress report to the client.

Major Responsibilities
- Work on assigned customer accounts. Project manage cycles while tracking all relevant tasks with international content distributors.
- Review contractual requirements of assigned customers and ensures fulfilment from the company.
- Develop a foundation for long-term business growth by regular personal contact with customer management in support of promoting the company's services.
- Plan regional customer service efforts to meet customer satisfaction demands and future business growth.
- Execute customer survey activities and satisfaction scorecards. Track customer satisfaction ratings to objectively measure degree of satisfaction.
- Identify deficiencies in either resources or performance in order to work with account team to resolve and win new business.
- Prepare reports and professional presentations in order to communicate potential opportunities and /or problems to customer teams and senior management.
- Provide reports to management, customer teams, and the customer relating to improvement of products, trends, problem resolution, and corrective action.
- Assist in the management of regional budget and helps the management team establish sales growth, and profit targets for the region.

Requirements

- Bachelor's degree in related field or commensurate work experience.
- 2 years of account manager experience.

Knowledge/Skill Requirements
- Understanding Production/Media industry.
- Strong knowledge of project management
- Excellent written and verbal communication skills.
- Excellent negotiation and presentation skills.
- Ability to speak with persons of various social, cultural, economic, and educational backgrounds.
- Proven experience with problem-solving, decision-making, and multi-tasking to respond to common inquiries or complaints from customers in a professional and timely manner.
- Ability to develop and maintain excellent working relationship with customers and internal company departments in order to smoothly and effectively address customer needs.
- Strong knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.
- Resolves a wide range of issues in imaginative as well as practical ways.
- Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
- Demonstrates good judgement in selecting methods and techniques for obtaining solutions.

About the Company

A global leader in media production.

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