Retail Operations Manager

Manama, Bahrain

Ref: LP127-1140

Job description / Role

Employment: Full Time

Our client is a leading money transfer and foreign exchange company based in the GCC. They have been in continues operation since the 1920’s. They are looking to recruit a Retail Operations Manager

Duties & Responsibilities
- Develop and implement policies and procedures to ensure the smooth running of branch/ retail operations.
- Ensure operations policies and procedures are in line with regulatory requirements.
- Support the system administration of all internal systems and 3rd party payment systems (excluding SWIFT).
- Coordinate system user requirements and issues and act as the liaison between the users and the Development Centre.
- Responsible for Operational log-ins and accesses granted to branch employees.
- Support the Sales and Marketing business units in coordinating the implementation of new products, services and promotions.
- Ensure daily system integrity checks are carried out and any issues promptly investigated and managed until resolution.
- Manage and investigate cash discrepancies. Ensure remedial action is taken for genuine shortage trends and initiate disciplinary measures where required.
- Responsible for reporting cash discrepancies to the concerned departments like Audit and HR; and taking prompt action to retrieve the funds.
- Manage branch staffing and transportation requirements of all Company outlets/ branches to ensure ease of operations at the branches.
- Manage staff performance and development through trainings. Conduct training on ongoing basis covering various business and audit requirements.
- Manage Audit response and improvements at branches
- Contribute to the Achievement of sales target through effective operational management.
- Ensure adherence to Compliance and policies and procedure are established and applied consistently throughout the country.
- Enforce strong leadership within the teams and encourage smooth inter-department functioning.

Requirements

- Bachelor degree holder
- Minimum of 5 years’ experience in operations or other related areas in the financial services industry and must have in-depth knowledge of foreign exchange industry.
- Strong writing and verbal communication skills
- Advanced knowledge of MS Office
- High attention to detail
- Strict work ethics
- Excellent research, problem-solving and negotiation skills

About the Company

Propel Consult delivers a service in step with the needs of both our client companies and candidates. Our ability to add value to all levels of recruitment stems from our wholehearted belief in providing a professional service to both parties. We have built relationships with many leading indigenous and mulitnational organisations throughout the Middle East and internationally in countries such as UAE, Qatar, Saudi Arabia, Oman, Bahrain, Kuwait, Egypt and many more. Concentrating our resources has created 5 distinct specialist divisions: