Job closed
Ref: OP703-11
Job description / Role
Objective
To ensure smooth functioning of the Customer Service Center, Ticket Sales desk and Information Desk.
As a Customer Service Supervisor your role will include but not be limited to :
* Manage the Guest services team during daily operations.
* Responsible for providing high standards of customer service to visitors.
* Efficiently manage the customer service desk and handle customer issues, queries, problems, in a professional and courteous manner so as to achieve service standards and enhance visitor experience to the mall
* Work with the Marketing team for various marketing related activities.
* Report to senior management about any queries, assignments given by line manager.
* Coordinate POS system anomalies(system failures, wrong prices etc) to IT and Finance.
Requirements
As a Customer Service Supervisor; you have to demonstrate the following Qualifications, Experience & Skills:
* High school graduates with at least 3 years' experience preferably as a customer relation representative within a large size multi brand retail outlet/Hotel.
* Strong Computer's Skills.
* Excellent English and Arabic Language Skills.
About the Company
Frontier IQ is a specialist firm headquartered in Dubai whose mission is to optimize our client\\'s talent through Executive Search and Training.
We specialize in sourcing professionals in Financial Services, Marketing, Advertising, and Media from around the world for leading employers in MENA region.