Job closed
Ref: OP732-09
Job description / Role
The IT Services Manager is responsible for the management of the ITSC and its staff, overseeing the provision of end user services, including help desk and technical support services.
In addition to this the IT Services Manager is responsible for conducting weekly change management meetings as the Change Advisory Board Manager.
- Resolve problems quickly and effectively
- Ensure resources are prioritized to resolve problems in the most appropriate order based upon business need
- Proactively identify and resolve problems and known errors thereby minimizing incident occurrences.
- Communicate problem and problem resolution throughout the group
- Provide management reports
Role Responsibilities:
- To manage ITSC service personnel and provide escalation for problem resolution.
- Provide leadership and direction for allocated staff, developing a cohesive and effective team.
- Appraise and manage performance of staff and input to appraisals of others where appropriate.
- Coordinate and/or perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware and configuring systems and applications.
- Major Incident Management and GORC escalation.
- SLA and Service Level Management of Group IT Services.
- Provide management reporting and system information.
- Develop and manage standard hardware desktop models.
- Change Management.
- Creating a service culture within the ITSC.
- Working with other SMFs to ensure the availability and continuity of the service desk function.
- Planning the take-on of new services and workloads.
- Defining and implementing new or improved working practices.
- Representing customer issues within the support organization.
- Listening and responding to instances of dissatisfaction.
- Liaising with customers and service level managers where service targets have not been meet.
Requirements
- Bachelor's OR Master's Degree in the relevant field
- Minimum of 10 years experience
- Banking sector experience
About the Company
Human Capital House was set up in the year 2013 with a vision to be a progressive talent acquisition partner for organizations within the local and regional market in the Middle East.
As international markets get ever demanding, corporations globally are presented with the challenges of attracting the right talent. Human capital retention and recruitment remain a critical factor to the success of any company. Strategic decision to recruit the right talent is a key issue to organization as wrong candidate selection can potentially be disastrous to their efficiency.
The critical aspect of choosing the right individual with the apt experience and knowledge becomes more crucial as he/she would need to share the ambitions of the employer, while fitting in to the new culture. Human Capital House has both the experience and expertise to help its clients make the right choice of selection. From understanding client requirements, through identifying and assessing the candidates, our systematic approach strives to ensure successful executive recruitment.