SME Account Manager

Job description / Role

The SME and Residential Account manager has the responsibility to develop & manage the growth strategy, providing focus for new & existing customers toward the achievement of market presence and revenue targets.

Through his market knowledge, he will define the sales plan and manage & develop his account.

He will maintain direct relation with key accounts and provide adequate reporting.

Requirements

Market knowledge
- Build a good knowledge of the market environment in which the customer is operating and ensure timely reporting on market intelligence
- Keep an open eye on the market to detect any threats from competitors
- Generate sales opportunities by identifying appropriate business targets

Sales
- Manage structured sales plan with clear KPIs and targets
- Promote and sell products and services to target markets to meet their needs and to achieve the sales targets and revenue budgets
- Ensure sales targets are achieved
- Maintain a pro-active and creative approach to sales opportunities

Customer Relationship
- Build trust, social activities & public relations with key account customers, work on solving their problems, and respond to their requests any time
- Educate and create awareness to the customers about any new offers, bundles, services offered by the company and play the advisor / consultant role to increase customers’ loyalty
- Send out client correspondence within 24 hours of the request for information as a tool for managing the sales efforts.
- Promote the company’s image through attitude, professionalism, knowledge, customer orientation and responsiveness to customer’s needs

Reporting
- Focus on acquiring new customers & managing existing customers
- Provide sales reporting and feedback to the manager
- Ensure that the CRM tools are correctly used and updated
- Gives feed-back on field expectations

About the Company

Sixpence Consulting S.P.C. (\"6 Pence\" or \" the Company\") was established in the Kingdom of Bahrain in 2005. In addition to its operations in Bahrain, 6 Pence has presence in both United Arab Emirates and Sultanate of Oman, whilst continuously exploring the possibilities of expanding into the rest of the GCC member states and beyond where possible.

The Company is dedicated to partnering with its clients in joining efforts for mutual successes. We provide innovative, proactive response services designed to promote customer satisfaction and to increase customer retention of our clients.