Team Leader

Job description / Role

Objective: Responsible for insuring the smooth operation of a leading leisure and entertainment facility in close conjunction with the Assistant Store Manager and Store Manager, leading the CSA Team, guarantee excellent customer satisfaction by providing an exciting and enjoyable experience in a clean and safe environment.

Duties:
* Possesses a thorough knowledge of the tasks required to be carried out by CSA during his/her shift.
* Lead the CSA team on a daily basis, providing help, support and guidance to improve and maintain staff retention.
* Provide support for all day to day operation and management while ensuring policies & procedures are appropriately implemented and adhered to.
* Provide basic training and knowledge base to enable operating in a clean and safe environment both for guests and staff.
* Possess a thorough knowledge of ride and attraction operation to demonstrate basic skills required to operate rides and use of PPE equipment.
* Ensure checking, verification and receipt of stock as well as stock inventory.
* Carries out basic H&S checks on rides and equipment as well as basic risk assessment to mitigate any risk to employees and customers.

Requirements

* At least 2 years experience in a customer service role within the leisure and hospitality sector ideally gained operating family entertainment centers.
* Ideally, basic technical understanding of eletro-mechanical machines and rides.
* English language, advanced in verbal and written skills. Arabic desirable.

About the Company

Frontier IQ is a specialist firm headquartered in Dubai whose mission is to optimize our client\\'s talent through Executive Search and Training.

We specialize in sourcing professionals in Financial Services, Marketing, Advertising, and Media from around the world for leading employers in MENA region.