Telephone Operator - Big Hotel

Clarendon Parker Bahrain

Manama, Bahrain

Ref: HP704-451

Job description / Role

Employment: Full Time

- Receive each Guest call in a professional and friendly manner
- Maintain effective communication with all related department to ensure smooth service delivery
- Handle every query in a polite and courteous manner and exceed Guest expectations
- Ensure Guests are greeted by name upon calling as per the Hotel Standard
- Maintain an up to date knowledge of the Hotel and local services
- Maintain an awareness of Guest profile through the Opera Guest profile system
- Complete management’s long distance call vouchers and record them on the traffic sheet
- Maintain the Guest wake up call sheet and deliver calls accordingly on time and to the established standard
- Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
- Take messages for Guests and Management as per the required standard
- Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
- Comply with the hotel environmental, health and safety policies and procedures

Requirements

Minimum of one year experience in a similar position in the hospitality industry, or call centre environment, very good English communication skills, proficient in computer skills, ability to work different shifts.

About the Company

Established in 1996, Clarendon Parker Bahrain is an International Recruitment Specialist Consultancy based in Bahrains Seef Business District. We specialise in mid to senior level professional, managerial, technical recruitment and staffing solutions in Bahrain and beyond. Our multinational team of consultants are experienced professionals within the fields they represent. Each consultant brings strong industry links and knowledge to better understand your business requirements. We know the market and we know our candidates!

Our team of dedicated consultants specialise in the following industries:

Accounting, Finance & Banking Logistics & Customer Service Secretarial & Administration Human Resources & Recruitment Engineering & Construction IT/Telecom Marketing & PR Oil and Gas

The current range of services includes permanent and temporary recruitment, recruitment advertising campaigns, employee satisfaction surveys, state-of-the-art web-based recruitment technology and HR consulting services relating to recruitment processes and activities.

Get personalised updates on latest vacancies
Job Alerts by Email
  • Personalised updates on latest career opportunities
  • Insights on hiring and employment activity in your industry
  • Typically sent twice a month