Customer Services Assistant - Back Office - IKEA

Al Futtaim Group

Cairo, Egypt

Ref: HP698-10980

Job description / Role

Employment: Full Time

Customer Services Assistant - Back Office - IKEA - Cairo Festival City - Cairo, Egypt

- Ensures all Back Office services and processes support the Home Delivery function for consistent service.
- Receives and inspects all incoming goods from HD front desk and reconciles with home delivery documents as per the company policy, system and procedure
- Ensures to log each home delivery documents before goods are pushed to the loading bay
- Receives after sale goods from the home delivery team
- Post, file and reconciles all completed home delivery documents
- Prepares and follow up the home delivery teams schedules
- Prepares and submit department KPI’s reports
- Ensures all productivity measures are in place.Ensures to follow up advance payment from Admin office
- Prepares and submit staff monthly payroll report to HR Connect as per the company payroll procedures
- Budget awareness
- Process customers after sale job as per the company system and procedures
- Ensures all customers’ queries are attended to in a professional manner
- Provide excellent customer service at all times

Requirements

- High School
- 2 years in a similar role.

Job-Specific Skills:
- Analytical Skills, Effective Communication

Behavioural Competencies :
- Interpersonal Skills
- Business Acumen
- Problem Solving
- Confident
- Leadership Skills
- Strategic Thinking

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.

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