Information Desk Attendant - IKEA

Al Futtaim Group

Cairo, Egypt

Ref: HP698-10891

Job description / Role

Employment: Full Time

Information Desk Attendant - IKEA - Cairo Festival City - Cairo, Egypt

Reception
- Greets and welcomes customers on arrival at the store.
- Makes announcements and pages the person the visitors have asked to see.
- Ensures Customers bags are stored safely and security.
- Ensures all customers queries are attended to in a professional manner.
- Ensures Shopping tools and catalogues are available for the customers.

Administration
- Ensure all system procedures are adheres to as per policy / procedure.

Customer
- Handles routine customer complaint promptly and courteously.
- Ensure that customers are dealt with in a prompt and courteous manner to ensure maximum customer satisfaction.
- Briefs the Duty Manager on complaints that require management assistance.

Requirements

- High School
- 2 years in a similar role.

Job-Specific Skills:
- Analytical Skills, Effective Communication

Behavioural Competencies:
- Interpersonal Skills, Problem Solving, Confident

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.

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