Technical Support Executive - Arabic Speaker

- Provide first line technical support.
- Answer queries promptly, professionally and knowledgeably on the phone and via email.
- Maintain polite, professional attitude to all clients.
- Log all calls received on Siebel accurately, efficiently and completely.
- Provide timely updates to clients on existing queries.
- Manage and take ownership of the resolution process for all customer related issues.
- Ensure the provision of consistently reliable and professional service to Thomson Reuters' clients by utilizing in depth technical and product knowledge and diagnostic skills.
- Develop expertise in the tools and Thomson Reuters products that will lead to shorter resolution times.
- Escalate issues across business technical divisions expediting solutions to complex client queries and provide end to end ownership of client issues.
- Undertake proactive calling to ensure customer satisfaction levels.
- Proactively monitor team and make adjustments to meet optimum performance levels and advocate consistently maintained procedures.
- Achieve individual & team desk targets.

Requirements

- Graduate level education or equivalent experience
- Strong Customer Service skills
- Strong communication skills
- Experience of supporting clients in a technical customer support or customer service role
- Expertise in technical support, development, QA or equivalent with knowledge in TCP/IP & LAN/WAN technologies, Windows Vista/7/8.0 workstations, Microsoft Office Suite and mobile platforms.
- Excellent knowledge of Internet technologies & troubleshooting tools
- Logical approach to problem solving
- Strong time management skills
- Ability to work under pressure with minimum supervision
- Motivated self-learner who keeps abreast of technical developments
- Excellent Team Player
- Some experience within Thomson Reuters or relevant industry experience would be a plus
- Good knowledge of financial markets desirable
- Self motivation and a high level of initiative
- Fluency in both English and Arabic is a requirement. The successful candidates should be able to communicate effectively in Arabic Language with clients in the Middle East.

Job: Customer Service & Support Family Group
Primary Location: Cyprus-Nicosia-Nicosia-CYP-Nicosia-5 Verginas Street
Organization: GGO MAR-HelpDesk
Schedule: Full-time

About the Company

Aquila Consulting is a Dubai based talent recruitment company established by individuals with unrivalled recruitment expertise in Global Search and Selection. We offer our clients a partner-centric, personalised, and mature approach to focusing and delivering on their international talent requirements.

What makes us stand out from the crowd is the rigor and passion we bring to the recruitment process. We offer unparalleled performance, transparency, and advocacy, taking the time to fully understand your organisational vision, culture, structure and leadership needs.

Aquila Consulting pride ourselves on seamlessly delivering the most efficient time and cost saving recruitment solution for your business.