Business Analyst - eCommerce

Job description / Role

Business Analyst - eCommerce - Al Futtaim Retail Divisional Office - Dubai, U.A.E.

We now have an exciting opportunity for a Business Analyst to join our eCommerce team. Under the direction of the Sr. Business Analyst, this role is responsible to determine the requirements of each project, validate and document them and communicate clearly to all stakeholders, project team and 3rd party providers.
- Assist the Sr. Business Analyst in building the Business case for each project / program.
- Gather and analyse the business needs and detailed specifications.
- Follow up and prioritizing development.
- Work closely with the Quality Specialist to investigate and identify detailed solutions that deliver continual business improvement.
- Define and document brands related to business functions needed in place to support eCommerce processes of online user experience (work closely with the quality specialist).
- Analyze the feasibility of, and developing requirements for new systems and enhancements to existing systems; ensures the system design fits the needs of all users.

Requirements

- BSc. in Computer Science or MIS with eCommerce focus.
- SAP ERP and CRM certifications is preferred (business foundation and integration, order fulfillment, extended warehouse, sales and distribution and CRM fundamentals with SAP).
- 4+ years of similar professional experience in the Analysis of eCommerce Businesses (financial experience is a plus).
- 4+ years working with ERP and CRM.
- Familiar with standard concepts, practices, and procedures within a software life-cycle.
- Knowledge of end to end business cycles.
- Able to work in a fast-paced environment, including prioritizing and mutli-tasking while paying close attention to detail.
- Basic financial knowledge to help assist on building business cases.
- Hands on Integrated Change Control.
- Hands on lean management.
- Excellent English skills, Arabic is a plus.
- Proficient in MS Suite of products.
- Excellent attention to detail.
- Collaborative mindset.
- Excellent communication skills.
- Critical thinking skills.
- Ability to managing conflict.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.