Channel Officer

Wow Jobs

Dubai, UAE

Ref: OP584-77

Job description / Role

Employment: Full Time

To assist Channel Manager in expanding the bank's alternate channel network and in coordinating smooth roll-out of process enhancements aimed towards increased channel utilization.

- Responsible for the smooth operations of all (24 X 7) e-channels i.e. Call Center (IVR), ATM, SMS, GSM Banking and Internet Banking.
- Assist Channel Manager in implementing business e-strategies aimed towards increased services of these non-branch distribution channels.
- Responsible for preparation of site visit report, site preparation, lease agreements, site approval, vendor communication, plan, track & monitor progress and provide business update pre/post implementations.
- Responsible for coordination & installation of new ATMs or replacement of ATM's as agreed in the strategy document. Arrange relocation/ move of obsolete ATMs to warehouse with due care & protection.
- Monitor & update of Channel operations Both Onsite and offsite. Escalate issues to respective business heads and seek early resolution. Coordinate with I.T/Vendor/Business for a smooth transition/cut-over.
- Analyzing reported downtime and suggesting ways to minimize the same.
- Review Cash replenishment services outsourced for off-site ATMs. Identify gaps & recommend best solutions. Incorporate these services as & when services are provided by vendor for off-site ATMs.
- Liaise with Finance for Asset value & apportion of costs to respective heads.
- Formulating and designing all reporting requirements of call center.

Requirements

Experience - 3-5 years

Education - Any graduate

Skills Required:
- Good Communication skills.
- Presentable.
- Good knowledge of online, electronic banking.

About the Company

wowJobs aims to build a company with the largest number of recruiting consultants in one location. We believe that by doing so, we will be able to effectively invest in training and skilling our teams thereby ensuring that our company is trusted both by job providers and job seekers as a one stop solution for talent needs across industry verticals. We also believe that by doing so we would be able to deliver better than industry returns to all our stake holders.

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