Job closed
Ref: LP483-218
Job description / Role
- Take responsibility to handle all administration support queries whether by phone, email or client visits keeping the Company philosophy guidelines in mind to achieve required KPIs
- Develop and maintain a good understanding of Investment products such as Premier Advance, Premier Ultra Advance and Reserve.
- Keep up to date with the relevant legislation and understand the organisation and office procedures as well as its relevant manual systems.
- Demonstrate commitment to the company culture of achieving positive customer outcomes by ensuring the end customer and fairness is central to all decisions and actions and adheres to the culture of TCF.
- Take responsibility for ongoing self-development through both formal and informal channels. Ensure their skills are kept up to date with the changes to products, processes, legislation and market activities.
- Identify process and system improvements and spread best practice ensuring improvements/changes are discussed with colleagues and managers.
- Demonstrate commitment to department business plan tasks and participate in projects and initiatives that support the business need. Ensuring all deadlines are met and other commitments are maintained.
- Build effective relationships with key customers both internally and externally, to improve overall service.
- Assist with pro-active follow-up on applications in pipeline and liaising with business partners to clear requirements to assist new business issued figures.
Requirements
- Good customer service skills with highly effective communication
- An understanding of the insurance and regular savings product market
- Financial services background
Below will be an advantage
- Progress with the ACII exams
- Clear and logical thinker who can apply different techniques to problem solving
- An understanding of new business systems and processes
- Ideally someone with an insurance background who has back-office experience
About the Company
Mark Williams is a Dubai recruitment company with a wealth of Search & Selection experience. Mark Williams International is a subsidiary of the Williams Group UK and in December 2009 set up the Middle East business.
Mark Williams is a fully licensed recruitment firm currently focused on fulfilling clients needs in; Emiratisation, Financial Services and Information Technology related position within the United Arab Emirates. The initial focus was looking at Emiratisation into the Financial Services sector across all seven Emirates. With an increased demand for over the subsequent years for Emiratisation we have broadened our scope to place UAE Nationals into Industry & Government with dedicated teams for Emiratisation into Financial Services and Industry. Given our focus is primarily on the local market it gives us a depth of understanding & knowledge that enables us deliver our business partners an unrivaled service in terms of; speed and most importantly, quality.
Founding the Middle East business in adverse market conditions has enabled us to capture market-share and establish ourselves as a house hold name within our specialisms. Within two years we had outgrown our initial office and moved to the prestigious Business Central Towers in Media City. Mark Williams, at the end of 2014 has completed its third upscaling of operations to Bay Square, Business Bay. This was a strategic move to enable continued business growth by servicing clients and candidates with improved infrastructure, access and parking. Mark Williams provides candidates and clients private meeting rooms, testing facilities and board room access to facilitate screening and interviews. With our current capacity and growth ambitions Mark Williams is now one of the fastest growing Recruitment agencies in the region.