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Job description / Role
Contract Type: Permanent
Division: Social Media
Reporting to: Social Media Manager
Starting Date: As soon as possible
Traffic is seeking a passionate community manager for its expanding social media department.
The successful candidate must demonstrate strong ability in managing and moderating different social media platforms such as Facebook, Twitter, LinkedIn, Instagram and others.
The Community Manager will be responsible for ensuring active and engaged communities around a defined topic or topics by managing long-lead editorial calendars, monitoring online conversations and participating in those conversations to build brand visibility and thought leadership.
The goal is to establish a presence for our partners as well as to integrate their messaging into the community in a compelling and valuable way for the members.
The candidate will be reporting to the social media manager and will be working closely with the content department team.
Key Responsibilities:
- Good online research skills to monitor and understand clients market and competitors.
- Summarize insights and conversations to create actionable, client-facing reports that lead to optimization
- Follow and maintain content strategy
- Work closely with content department to maintain agreed content calendar
- Post relevant content in accordance with content calendar and monitor progress.
- Review user generated comments and posts in a quick and timely manner
- Respond to comments, when appropriate, in order to foster a positive community and add value to the users experience.
- Enforce the Social Media Guidelines as defined by the brand.
- Escalate User Generated Content, where appropriate, to internal and client stakeholders.
Requirements
- Preferably has a bachelors or associates degree in business, communication or information technology and/or related fields.
- Have excellent verbal and written communication skills in English
- Written, Spoken Arabic skills mandatory.
- 1 year of experience managing social media platforms or communities for brands
- Team player, with the confidence to take the lead and guide other partments when necessary
- Good technical understanding and can pick up new tools quickly
- Have a good knowledge of principles of customer service
About the Company
italent has been around since 2012, when we saw that businesses needed better talent solutions for their employment requirements. By focusing our efforts on quality products and services that are simple-to-use and innovative, our team brings you the best results without any unexpected additional costs and unnecessary complications. Simply put, we love helping businesses find and keep the right people.