Job closed
Ref: HP440-174
Job description / Role
The roles is based out of Dubai and will work closely with Sales Management, the candidate will be accountable for identifying, prioritizing, developing and delivering systems & tools across the sales channels that will enhance the customer experience, simplify the internal user experience & create resource efficiencies in a sustainable way.
Stakeholder management, timely delivery of projects & clear measurement of results will be key in the success of this role.
Duties & Responsibilities:
- Identify specific key result areas where improved systems and tools will deliver the highest benefit to Etisalat, making use of cross channel synergies to maximize benefits & create consistency of approach wherever appropriate.
- Identify areas of best practice, both within the telecoms industry & externally, to support best choice of solutions.
- Prioritise projects to ensure areas of maximum benefit in customer experience, resource efficiencies, ease of use & brand perception are delivered first.
- Manage stakeholders within the business to ensure the above projects are developed & executed accurately, efficiently, within budget & on time.
- Provide systematic status reporting of projects throughout development, piloting, delivery & post delivery
- Continuously improve delivered systems where appropriate to enhance results.
- Communicate frequently & clearly with internal customers to ensure alignment & buy in, with benefits & updates that are clearly understood.
- Plan & manage acquired budgets.
- Set, manage & agree KPIs & objectives with team members. Review monthly. Identify strengths & weaknesses in team & coach, train & performance manage accordingly
- Ensure necessary training provisions for staff are accounted & regular training is adopted & applied to increase performance.
- Develop strong cross functional relationships to ensure the retail development team gain support & provide support to other appropriate functions
- Build & foster a strong team working environment in line with Etisalat values
Requirements
- Bachelors degree or relevant work experience
- 8-10 years of experience in people management, consumer engagement, process/project management & sales results
Candidates with certification in Project Management, IT experience will be given an added advantage.
About the Company
Etisalat has been the telecommunications service provider in the UAE since 1976, and has built up a modern telecom infrastructure and established itself as an innovative and reliable operator.
Etisalat stands 140th among the Financial Times Top 500 Corporations in the world in terms of market capitalization, and is ranked by The Middle East magazine as the 6th largest company in the Middle East in terms of capitalization and revenues. The Corporation is the largest contributor outside the oil sector to development programmes of the UAE Federal Government, and is an award-winning socially responsible corporation. Etisalat has also won accolades from across the region for its nationalization programme.