Events / Training Operations Manager

Michael Page

Dubai, UAE

Ref: HP350-1640

Job description / Role

Employment: Full Time

Our client is a leading Training & Coaching Organisation, providing corporate training solutions and services to companies across the region.

The main purpose of this role is to oversee the operation department and work closely with the Operations manager to oversee company training days to ensure the quality process is followed 100% offering our clients a superb experience from a logistics and operation perspective.
- Support the CEO to provide high standard delivery of operational services managing a team in 2 countries including the existing department head and his team.
- Review the process software daily to ensure all projects are added on time and all resources are assigned efficiently especially during the high season when the work pressure is high.
- Manage multiple projects simultaneously while laising with other departments and with the clients to deliver superb cutomer service and exceed clients expecttions operationally
- Supervise and coordinate with clients for all training delivery schedules, arrangements etc.
- Supervise the logistical requirements to facilitate day-to-day delivery of services.
- Supervise the preparation of each trainers individual coursework packs along with coordinating the return of completed course paperwork & training reports from all trainers.
- Supervise and manage all certification processes
- Manage and assess the performance of the full operation team
- Identifying root cause of issues reported under Operations purview including Admin & infrastructure and suggest process improvement
- Identifying & implementing measures to improve Quality of Operations work
- Identifying & implementing the development of team, cross training of the team & training the team on Customer Services requirements (how to deal with clients / trainers / colleagues)
- Solving problems brought forward by team & guiding team on developing the required skills
- Plan part time resources before each high season properly to ensure smooth operation.
- Supervise the production and delivery of all standard post training reports to clients.
- Other projects assigned by the CEO
- This position will involve travel around the UAE and GCC when required

Requirements

- Ideally experience working for a similar corporate training company
- Must have events management experience (this position will not involve giving training instead overseeing/coordinating the training events)
- Project focused
- Assertive and able to manage an existing team
- Superb organizational skills with attention to detail
- Able to get things done on time under pressure without comprising on quality or skipping any main process steps.
- Customer service experience
- Influence and negotiation
- Problem solving and decision making
- Effective communication especially on the phone and with difficult people (trainers and clients)

Candidate has to be a proactive self-starter with top-notch project management and skills and attention to details.

Presentable with ability to do Consultative selling and solve problems diplomatically with all stakeholders is a must to trigger recurrent business

Speaks, read and write English fluently. Arabic is a great advantage.

Willing to travel around the UAE and possibly around the GCC when required. can start and finish at early/late hours when opening or closing a training event.

About the Company

Michael Page is one of the world's leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.

The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:

Finance & Accounting Banking & Financial Services Procurement Property & Construction Engineering & Supply Chain Oil & Gas Technical and Engineering Human Resources Sales Marketing Technology Secretarial Executive Search Legal

The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide.

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HR Co-ordinator salaries in UAE

Average monthly compensation
AED 2,500

Breakdown available for industries, cities and years of experience