Key Account Manager (Hospitality)

Job description / Role

Our client, a national retail organisation, are looking for a Key Account Manager with a hospitality background.

Responsible for the development and performance of all sales activities in assigned market. Provides leadership towards the achievement of maximum profitability and growth in line with company vision and values. Establishes plans and strategies to expand the customer base in the marketing area and contributes to the development of training and educational programs for clients.

Reporting:
- Reports Directly to Managing Director with regard to the Sales targets, Issues and other issues and suggestions.
- Weekly Meetings with Managing Director
- Reports to HR department with regard to any Employee issues, Employee performances and related matters.

Key Responsibilities:
- Developing and meeting the sales strategies and setting targets.
- Compiling and analyzing sales figures.
- Dealing with some major customer accounts.
- Collecting customer feedback and market research.
- Keeping up to date with products and competitors.
- Sometimes, he may also be involved with marketing.
- Maintains sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.
- Budgeting and sales strategies
- Approaching the client from the international and local market in the corporate & HORECA sector.
- Representing the company in local and international exhibitions
- Be ready to travel any time for business as requested by the company.
- Establishes and adjusts selling prices by monitoring costs, competition, and supply and demand
- Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements
- Prepares reports by collecting, analyzing, and summarizing information.
- Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential clients
- To work on getting new clients for the company and going for meetings
- To send quotation to the client, sales order to the production unit and assist them in case of any clarification needed.
- To follow up with the clients on regular basis.
- To increase the sales on the company and to achieve the target of the year.
- Submits orders by referring to price lists and product literature
- Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses
- Recommends changes in products, service, and policy by evaluating results and competitive developments
- Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.

Requirements

- 3+ years experience supporting executive levels.
- Strong calendar management skills, including the coordination of complex executive meetings.
- Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook.
- Support experience in professional services, sales or marketing environment.

About the Company

The Adecco Group is the world’s leading talent advisory and solutions company. We proudly make a difference in the working lives of 3.5 million people every year. Our culture is entrepreneurial and inclusive, and we are united by our passion for making a difference in the world of work. We work with over 100,000 organizations in 60 countries, enabling their success. We have 35,000 people working with us across more than 60 countries and territories.

Adecco has been rapidly growing in the Middle East since 2008, developing a substantial footprint throughout the region. We work across 250 different clients, Adecco has more than 62 full time employees, working in 4 offices, servicing all countries across the GCC region. We offer Temporary Staffing, Permanent Placement, Executive Search, Assessments, Visa And Payroll, Outsourcing, PRO Solutions customised as per client requirements. Adecco Middle East Head Office is based in Dubai with a branch at Abu Dhabi.