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Job description / Role
We are looking for a Learning & Development Coordinator who will be responsible for the efficient coordination of learning and development logistics and course administration. The ideal candidate will provide excellent customer service and motivate staff to engage with different learning and development activities. He/she will also contribute to research, development, implementation and promotion of the new learning opportunities for staff and help build a strong and sustainable L&D culture in line with the Arcadis business strategy.
Role and responsibilities:
- Coordinate and organise the scheduling of training interventions, including liaison with internal subject matter experts, training providers, venue co-ordination, training materials preparation, sending out of joining instructions, course evaluation management
- Manage delegate expectations including scheduling and re-scheduling of delegates to courses
- Liaise with providers and accreditation bodies to ensure accurate records and timely communication with employees and stakeholders
- Ensure the Academy is accurate and up to date, using Learning Management System administration rights to author and update as necessary
- Continuous monitoring and evaluation of the success and all aspects of the curriculum
- Coordinate evaluation process, collating feedback reports
- Support the internal marketing of new courses
- Act as a point of contact for general L&D enquiries
- Maintain the L&D enquiries mailbox
- Manage relationship with various suppliers
- Manage annual L&D activity calendar
- Staying up-to-date with current learning and development trends and providing creative ideas how these could be successfully tailored and applied in the business learning environment
Requirements
- Professional qualification in Learning and Development and/or tertiary qualifications in a relevant discipline is desired but not essential
- At least two years’ experience in the coordination and planning of administration activity
- Evidence of being able to manage, maintain and develop processes and procedures
- Credible within a high performing business with the ability to make and maintain strong relationships
- Excellent communication and interpersonal skills
- Highly organised and efficient with a can do approach ideally a self-starter
- High degree of initiative and can work under pressure
- Good at managing own workload and diary
- Comfortable with various technology tools
- Strong planning and organisational skills
- Team player with a collaborative approach
- Has a passion for learning and development
- Inquisitive and curious and proactive in approach
About the Company
ARCADIS is the leading global natural and built asset design & consultancy firm working in partnership with our clients to deliver exceptional and sustainable outcomes through the application of design, consultancy, engineering, project and management services. ARCADIS differentiates through its talented and passionate people and its unique combination of capabilities covering the whole asset life cycle, its deep market sector insights and its ability to integrate health & safety and sustainability into the design and delivery of solutions across the globe. We are 28,000 people that generate more than 3 billion in revenues. We support UN-Habitat with knowledge and expertise to improve the quality of life in rapidly growing cities around the world.