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Job description / Role
Ensure optimal client advice and develop sales within the showroom with a strong solution orientation, while handling the entire process of client sales and being accountable for the client’s satisfaction, building trust and loyalty for clients Home and Principals’ brands.
Main Responsibilities and accountabilities:
- Client reception, visits, and advice: Meet and greet clients in the showroom, understand their needs, make presentations and advise them on products and solutions suiting their needs. Prepare layouts if needed, with the support of the Internal Design team if needed to provide customized solutions for the client. Conduct client’s site visits when required and meet at their premises: retail, corporate clients and interior designers/architects,
- Client Quotations and order booking: Prepare the quotations according to the clients’ needs and specifications, send them to the clients and negotiate and follow-up with them till closing the deal.
- Invoicing and Delivery: Conduct and handle payments from clients, follow up with the internal Procurement / Supply Chain & Logistics department to ensure delivery to the clients in line with the specifications and timeline established. If needed, solve issues on site during the delivery.
- Client Relationship Management: Build close and good relations with potential and existing clients, and do a proper follow up. Be the contact person for the client. Resolve efficiently potential problems with clients and coordinate internally with the showroom manager the appropriate solutions.
- Client database update: Provide the appropriate information to update client database.
- Payment terms, policies and procedures: Follow strictly the terms and conditions of sales in line with the company’s policy frame and procedures; make recommendations about procedural/policy changes and improvements.
- Administration services and reporting: Ensure all documentation related to the clients is recorded and filed correctly; Prepare regular reports to be discussed with the management, and participate to internal sales and management meetings
Requirements
- Ideally a degree in Interior Design or Architecture.
- Proven sales and client advise experience in the high end furniture products and industry, with a good knowledge of furniture, fabrics and materials .
- Strong client and solution/ service orientation, while remaining company and business focused. Ability to connect and deal with high end clients from different horizons, to listen to them and understand their needs.
- Excellent sales skills, with the ability to advice, convince and close the deal. Excellent interpersonal, communication and presentation skills
- Self-motivated, dynamic and entrepreneurial mindset with initiative and autonomy
- Team player with ability to interact and work efficiently with internal actors
- High level of responsibility, with the sense of loyalty and business ethics
- Languages: Very good knowledge of English (written and spoken), Arabic is a plus
About the Company
The Adecco Group is the world’s leading talent advisory and solutions company. We proudly make a difference in the working lives of 3.5 million people every year. Our culture is entrepreneurial and inclusive, and we are united by our passion for making a difference in the world of work. We work with over 100,000 organizations in 60 countries, enabling their success. We have 35,000 people working with us across more than 60 countries and territories.
Adecco has been rapidly growing in the Middle East since 2008, developing a substantial footprint throughout the region. We work across 250 different clients, Adecco has more than 62 full time employees, working in 4 offices, servicing all countries across the GCC region. We offer Temporary Staffing, Permanent Placement, Executive Search, Assessments, Visa And Payroll, Outsourcing, PRO Solutions customised as per client requirements. Adecco Middle East Head Office is based in Dubai with a branch at Abu Dhabi.