Job closed
Ref: HP698-10857
Job description / Role
The Technical Operations department within the Toyota After Sales division of Al Futtaim Motors is looking for a Manager of Technical Operations to manage the Warranty, Technical Product Quality and Repair Support Operations. As a manager of a team of 30 staff, you will lead, guide and support your team with warranty and technical related concerns in order to ensure that customers (both internal and external) are provided with quality and efficient service.
Reporting directly to the General Manager of After Sales, this role will have a specific focus on support to the Service Retail organisation and to the principal quality initiatives.
Key Accountabilities:
- As a highly organised individual with excellent communication skills, you will liaise with the various counterparts within the organisation such as Service Retail, Sales, Parts, IT and Finance, in order to obtain the required information and support to run your department effectively.
- You will create cost effective and time efficient strategies in order to ensure that the sales, financial targets as well as warranty budgets are met, whilst adhering to policies and maintaining customer satisfaction.
- You will monitor and strive to improve warranty and technical operations at the distributor.
- You will be responsible for creating regular performance reports, audit activities of the section as well as conduct analysis & effective countermeasures to achieve your targets.
- You will provide rapid & efficient support, solutions and guidance to warranty, and field technical staff whenever requested.
- You will visit branches as and when required, including unscheduled visits from an audit perspective for warranty related parts storage or claimed parts labour time of any performed or ongoing job.
Requirements
You will ideally be a holder of a recognised Diploma or Degree in Mechanical / Automotive Engineering and you will have previous experience within a Toyota distributor. Having a minimum of 10 years experience in warranty, technical repair, support and after sales, you should also have between 3 - 5 Years experience as a Warranty Manager or a Technical Manager.
You will be competent in the use of Microsoft Office Programmes and have experience in using a Dealer Management System. SAP production experience will also be advantagous.
Excellent oral communication and presentation skills are a must as you will managing a large team, conducting both on the job and theoretical training whilst at the same time handling customers on a regular basis.
About the Company
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.