Technical Pre Sales Lead (Voice / Contact Centre)

Job description / Role

RP International are currently searching for a Technical Pre Sales Lead (Voice / Contact Centre) to join a leading Telco Vendor within their Enterprise group - to be based in Dubai, UAE.

The role will be split between leading on one of the companies major clients under the Global Airlines & Logistics vertical, providing in life design support for complex changes to the existing environment and working closely with the account team and customer on technology planning & road -mapping to help define strategic architectural direction.

The role requires a good knowledge and experience of Cisco Contact Centre (HCC) technologies. Expertise around voice recording capabilities and Verint technology specifically will also be required, general knowledge of enterprise voice and call accounting will also be an advantage.

The role will also head up the Customer Innovation & Design function for Middle East & North Africa (MENA) leading cross divisional, matrix and virtual teams for new business acquisition requiring non-std or complex solutions

Requirements

- Broad understanding of the solutions business with 10-15 years of experience in the ICT industry
- CISCO CCIE preferable but Cisco CCNP essential or equivalent with focus on Voice / Contact Centre solutions, Verint Call recording knowledge preferable.
- Demonstrated expertise in complex design, implementation and support, particularly in IP networks. This includes expertise in Cisco voice products
- Good documentation skills and expertise on productivity tools like spread sheets and MS Visio.
- Knowledge of competitors, ICT environment, strategic partners for solutions, industry and business trends in order to be able to build solutions is an advantage
- Support the proposition and sales team to develop appropriate solutions for customers and close business.
- Understanding of Business processes
- Has strong Business acumen
- Understanding of commercial and contractual issues
- Takes all appropriate action to achieve targets, outcome and results focused
- Strongly motivated to succeed, able to work independently and across the matrix.
- Able to work with all parts of the company and external partners to deliver a solution to clients
- Excellent listening skills
- Able to interact at all levels internally and externally
- Strong/ confident presentation skills
- Able to support the proposition and sales teams in presentations to customers
- Excellent written communication skills- reports, client documents.
- Able to innovate and be flexible and creative in helping to develop a business opportunity or solution

About the Company

RP International is the leading specialist recruitment consultancy in the established and emerging telecoms markets.

From our hubs covering the Americas, Europe the CIS, the Middle East, Africa and Asia Pacific we have partnered with operators, vendors, systems integrators and consultancies in more than a hundred countries, giving us an in-depth understanding Of cultural sensitivities, local business practices and hiring requirements.

Our clients and candidates benefit from the long-term perspective and breadth of knowledge that comes from working with an industry partner.

From our beginnings providing telecoms expertise into deregulating markets, we have developed our range of services to supply executive search, contingent, contract and launch and transformation resource solutions across the industry.

Our historic success in cross-border search assignments connects our clients to a global network of industry talent.

We identify the best available candidates on a local, regional and international basis.