Technical Support Engineer

Netronics Technologies

Dubai, UAE

Ref: QP047-02

Job description / Role

Employment: Full Time

- Continuous attendance to the company support ticketing system and taking care of support calls during the office hours.
- Designing wireless links and networks using wireless link planner tool and by use of Pathloss software.
- Keeping up to date information about the network designing tools and network monitoring and management software related to the implementation of products.
- Perform pilot testing of new products and software upgrades for wireless devices the company carries.
- Providing test reports and proposal for customer's based on the field test and proposed design for their network requirements.
- help customer to understand the capabilities and strength of the device the company carries.
- Attending trainings for new products and product updates in training session held local or abroad.
- Providing pre-sales technical support to sales staff and their customers including tender compliance sheets and technical proposals.
- Providing technical briefings in both online and physical sessions to the clients.
- Regularly attending installation missions with channel partners in order to keep a high level of hands on and on-site experience with the company products and solutions.
- Attending in the process of development and optimizing the technical documents.
- Attending in the process of recognizing typical support inquiries and developing knowledge-base documents to address the inquiries.
- Communication with higher level support engineers and follow up with them to get answers on escalated support calls.
- Taking care of all maintenance tasks related to the local computer network installed in the office.

Requirements

- BS or higher in Telecom, Electronics, IT or computers, or 5 years of experience (deducted from the on job experience)
- Minimum 3 years of work experience in Middle East market
- Minimum 2 years of Dubai work experience
- Complete command of English comprehension, speaking and writing
- Full Computer literacy in MS office and outlook is a must
- Working experience in compiling and editing technical documentation, proposals and RFP responses is a plus.
- Candidates can send CVs containing qualifications and job experience.

The selected candidate will be hired in full time employment and on top of the normal employment facilities the assignment has the following positive points:
- Ongoing trainings and exposure to top level of technology
- Ability to get contacts with a vast range of professionals all over the region

* Medical insurance, Bonuses, Annual home ticket are provided.

About the Company

Netronics Technologies is a leading supplier of wireless communications and networking equipment for IP and TDM traffic based on the latest radio technologies. Netronics is a one stop shop for wireless communications equipment needed for today's bandwidth thirsty market. The wide range of applications include point to point links for corporate backbone, industrial networking, government and society connectivity solutions, rural area communications, wireless ISPs and many other application.

High quality, carrier class performance and industry leading reliability have been defining the policies in Netronics since the beginning and it will continue to be the main approach in our development for new products and services.

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Senior Safety Officer salaries in Saudi Arabia

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