Job description / Role
About the role
Job Purpose:
In the context of cloud application support, cloud monitoring comes up as one of the corner stones of the quality of service for cloud applications.
The PEACE team has a global view on all the Cloud-based applications' monitoring platforms. They perform the end-to-end monitoring, validate and troubleshoot the alarms and help in identifying the root-cause of the problem. They also act as a link between the different entities during major crises.
Key Tasks and Responsibilities
- Monitor the performance and the behavior of orange critical applications.
- Real time monitoring: incident detection and analysis, logging of the faults in the relevant.
- Tracking/Solving all monitoring incidents raised by servers' owners.
- Perform technical escalations in line with our Fault Management policy
- Liaise with other relevant internal departments to ensure all incidents are managed properly
- Participate in Crisis Bridge in order to keep the business updated.
- Coordinate and circulate information between Service Desk, Level 2 support, crisis team and Analyst team.
- Perform a periodic analysis in order to contribute in the application performance improvements.
- Produce monthly applications availability and data reports (Key Performance Indicators)
Requirements
About you
- Degree in telecommunication and/or computer sciences engineering field
- Professional Experience:
- 2+ years of experience in networks & telecommunications field and/or in an operational IT environment.
- Functional knowledge of Operating Systems + Cloud Computing Basics.
- Strong knowledge of Networks and Security
- Database administration (Oracle, Sybase, SQL Server, MySQL)
- Good understanding of ITIL processes (ITIL Foundation)
- Skills & Qualifications:
- Good interpersonal and communication skills
- Good time management, and organizational skills
- Customer Oriented Attitude
- Strong Customer Service Experience
- Ability to work under pressure and multitasking
- Proactive and self-motivated
- Accountability, commitment and having a sense of urgency
- Team Spirit
- Strong problem solving and research skills
- Ability to work on out of business hours and/or in call basis
- Ability to work on 24*7 shift basis
Department
Chief Technology Info Office
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
About the Company
Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.