Call Center Agent / Advisor

Fetchr

Cairo, Egypt

Ref: RP392-53

Job description / Role

Employment: Full Time

Description

Call Centre Agent / Advisor Cairo, Egypt

Fetchr continues to grow and we're looking for customer obsessed Inbound Call Center Advisors to join our customer contact center based in Cairo, Egypt.

We're looking for exceptional talent that want to build something revolutionary! People that enjoy the challenge of solving problems that serve our customer's and client's needs.

Fetchr is revolutionizing the world of shipments and delivery across the Middle East with cutting-edge technologies. Sending and receiving packages has never been this cool, fun, or easy. Established in the UAE in 2012 we've grown to over 3,000 employees spread across seven countries and continuing to grow rapidly.

What you'll be doing
- You will be managing large volumes of inbound and outbound calls in a timely manner, helping to ensure fetchr's customers and clients receive their packages.
- Identify customers' needs, clarify information, research issues and provide solutions and/or alternatives.
- Inform clients by explaining procedures; answering questions; providing relevant information.
- Build sustainable relationships and engage customers by going above and beyond and taking the extra mile.
- Updating your company product knowledge by studying new product descriptions.
- Meet personal and team qualitative and quantitative targets.
- Maintain and improve quality results by adhering to standards and guidelines.

Requirements

Requirements
What you'll need to succeed
- Have excellent English language skills, inline with overall good communication skills
- Strong phone and verbal communication skills along with active listening
- Be customer obsessed and be able to adapt to different personality types
- A University Graduate

Benefits
What you'll get in return
- Full medical insurance coverage and Social insurance will be provided
- Long term opportunities for promotion and internal transfers after 6 months
- Benefit from working 7.5 hours rotating between 7am - 8pm
- Paid Comprehensive training along with ongoing training throughout your career
- The opportunity to work for one of the middle east's hottest startups!

What you need to do now:

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

About the Company

Founded in 2012, with a cloud technology platform and digital-only approach, Fetchr was born to disrupt the traditional supply chain model.

Fetchr understands what it takes to succeed in the rapidly changing digital world we operate in today.

That’s why our positioning, predictive and machine learning technologies are so uniquely equipped to meet the transport and shipping demands of the generations.

Agility, flexibility, reliability and service customization are part of the Fetchr DNA.

Joining the Fetchr logistics family ensures a seamless brand experience throughout the journey.

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