Call Center Operator - City Management

Job description / Role

Call Center Operator - City Management - Cairo Festival City - AFGRE - Cairo, Egypt

We are seeking to hire a Call Centre Operator to respond and resolve customer complaints via phone, email or online. Your job responsibilities will be including but not limited to the following :
- Handles customer inquiries, complaints with the highest degree of courtesy and professionalism needed to resolve customer issues within one call
- Gather customer’s information and determine the issue by evaluating and analysing the symptoms
- Identify and escalate priority issues per Client specifications
- Follow up and make scheduled call backs to customers where necessary

Requirements

- Bachelor's degree
- Not less than 2 years’ experience in customer service field.

Job-Specific Skills:
- Computer proficiency.
- Work under pressure
- Good negotiation skills and Quality oriented
- Excellent interpersonal and communication skills.

Behavioural Competencies:
- A strong team player.
- Communication

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.