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Job description / Role
Coffee Technical Supervisor - Starbucks - Egypt
From the beginning, Starbucks set out to be a different kind of company. One that not only celebrates coffee and the rich tradition, but that also brings a feeling of connection. Starbucks coffee houses have become a beacon for coffee lovers everywhere because they know they can count on genuine service, an inviting atmosphere and a superb cup of expertly roasted and richly brewed coffee every time. It's not unusual to see people coming to Starbucks to chat, meet up or even work. Starbucks is a neighborhood gathering place, a part of the daily routine - and we couldn't be happier about it. Get to know us and you'll see: we are so much more than what we brew. Starbucks prides itself on its people, or 'partners' as we call them. We strive to develop each partner to achieve their career goals, whether this is to become a district manager, Coffee Master or work within one of our Head Office functions.
You will handle assigned day-to-day or emergency maintenance requirements or general repairs and machine relocation for your assigned territory. This position involves close liaison with the sales and face-to-face customer liaison teams as well as suppliers.
Responsibilities include:
* Planning and carrying out preventative maintenance schedules to ensure routine maintenance on all coffee brewing equipment
* Maintaining water systems and drains
* Inspecting, cleaning, adjusting and repairing equipment when necessary
* Installing and repairing equipment
* Carrying out minor carpentry, plumbing and electrical work
* Coordinating outside vendor repairs, plumbing and electrical work.
Requirements
* A valid driver's licence for the location being applied to as well as a good working knowledge of roads and landmarks in the chosen market
* Experience handling customers and clients in a variety of situations (repair, call out, emergency planned preventative maintenance, etc)
* Strong time management skills and the ability to prioritise tasks effectively
* A passion for delivering outstanding customer service
* Good verbal and written communication skills
* Electronic and electrical equipment knowledge and repair experience
Additionally, experience of dealing with internal departments and suppliers is an advantage.
As part of one of the world's leading retail franchise companies, Alshaya Egypt L.L.C. operates some of the world's most recognised retail brands in Egypt including Starbucks, H&M, Mothercare, Debenhams, NEXT, Topshop, Payless ShoeSource, Pinkberry, and The Body Shop. With over 100 stores, we are growing fast and looking for talented individuals to join our team.
About the Company
As a leading international franchise operator, with nearly 90 of the world’s most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond.
Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.
Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton.
From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure destinations, a growing online business and a commitment to delivering great customer experiences.