Customer Service Assistant - Mall Management

Job description / Role

Customer Service Assistant - Mall Management - Cairo Festival City - AFGRE - Cairo, Egypt

We are seeking to hire Customer Service Assistant in Cairo Festival City Mall, reporting to Operations Manager / Customer Service Supervisor(s) the overall purpose of this role is the efficiently manage the customer service desk and handle customer issues, queries, problems, in a professional and courteous manner so as to achieve service standards and enhance visitor experience to the mall, your job responsibilities will be including and not limited to:

Customer Service:
Responsible for providing high standards of customer service to visitors bearing in mind cultural sensitivities and varying levels of expectations.Site Knowledge: Responsible for developing an in depth understanding of the retail centre to assist to any customer queries.

Mall Collaterals:
Responsible for maintaining adequate stock of mall collaterals.

Resolution of Problem:
Responsible for proactively resolving customer complaints/ issues within the delegated level of authority.

Coordination:
Coordinate with other departments within the mall, with respect to any issues relevant to these areas.

Management Support:
Provide support to the inter-departments at Festival Centre so as to provide management front line data to understand public opinion, gauge visitor experience or make business and marketing decisions.

Emergency Aid:
Provide basic level first aid services and emergency assistance to the customer.

Requirements

- Graduation in any degree.
- Arabic Must, preferably in English or any other language would be an advantage.
- 1--2 years relevant customer service experience in a shopping Centre or hospitality background preference for front-desk.

Job-Specific Skills:
- Customers relations support.
- Accept to work on weekends, official holidays and outside the official working hours.

Behavioral Competencies:
- Friendly, approachable, honest and trustworthy.
- Be flexible and efficient.
- Proactive, punctual and reliable.
- Positive, cheerful mentality and open to work attitude.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.