Customer Services Assistant - Front Desk

Al Futtaim Group

Cairo, Egypt

Ref: HP698-11403

Job description / Role

Employment: Full Time

Customer Services Assistant - Front Desk - IKEA - Cairo Festival City - Cairo, Egypt

- Ensure all receipts by way of cash, cheque, or other negotiable instruments etc., are completed according to the company policies, systems and procedures.
- Receive payment against cash/credit sales as evidenced by documents.
- Control all cash, credit card and foreign currency at the end of the day onto relevant documents.
- Responsible for cash handling and safe custody of cash collected until deposit in the safe.
- Greet all clients at the home delivery front desk in a professional
- Handles routine customer complaint promptly and courteously.
- Briefs the Duty Manager on complaints that require management assistance.
- Ensuring that customers are dealt with in a prompt and courteous manner to ensure maximum customer satisfaction.
- All articles are handed out as per the customers’ receipts to ensure accuracy of stocks and customer satisfaction.
- Provide excellent customer service at all times.
- Maintains files of completed and pending deliveries.
- Updating PGI reports on a weekly basis and co-ordinate with STS system Errors Maintain all documents/record as required by company systems and procedures.
- Receive, check, and verify goods from customer against the invoice as per the company policy, system and procedures.
- Ensures to report to home delivery senior for any stocks irregularities found while verifying the goods.
- Process home delivery booking schedules following the given benchmark with accuracy.
- Ensure all goods are labelled before moving to the holding area.
- Provide accurate information to customer’s and IKEA sales co-workers regarding home delivery lead time.
- Ensure customer’s home delivery reconfirmation call is carried out a day before the delivery schedule.
- Ensure customer’s follow up call after the delivery
- Maintain neat, clean appearance of self and work area.
- Ensure to follow the home delivery standard operating procedures.

Requirements

Behavioural Competencies :
- Interpersonal Skills
- Business Acumen
- Problem Solving
- Confident
- Leadership Skills
- Strategic Thinking

Minimum Experience:
- 2 years in a similar role.

Minimum Qualifications and Knowledge:
- High School

Job-Specific Skills:
- Analytical Skills, Effective Communication

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.

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