Posted
Ref: RP714-19493
Job description / Role
Company Description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
Job Description
- Develop learning strategies and plans with management based upon deficiencies identified in a needs assessment.
- Evaluate skill level of employees.
- Select employee participants in collaboration with manager's nominations.
- Seek out employee participants and market the opportunities to learn to always keep a full schedule of either classes or tutoring sessions.
- Design, develop, and produce training materials (e.g., facilitator/participant workbooks, manuals, brochures, job aids, posters) for progressive coursework and sessions.
- Select and specify any materials, books or other collateral required in the instruction process.
- Prepare for training classes (e.g., materials, setup classes, breakdown classes).
- Design and create interactive training in various formats.
- Specify computer or electronic training tools required for instruction.
- Maintaining attendance records for each participating employee.
- Maintain discipline and decorum in the classroom.
- Facilitate a presentation event including management, course graduation certificates, etc.
- Remove employee participants that do not adhere to class behavior and study requirements.
- Actively listen and respond positively to questions, concerns, and requests to resolve issues, delight, and build trust.
- Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, or moving objects out of the way ).
- Assist other employees to ensure proper coverage.
- Speak using clear, appropriate and professional language.
- Discuss work topics, activities, or problems with co-workers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
- Talk with and listen to other employees to effectively exchange information
- Collaborate with management to formally recognize hourly employees' performance contributions.
- Ensure that hourly employees are trained.
- Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies and training materials).
- Assign and ensure tasks are completed on time and that they meet appropriate quality standards.
- Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.
Requirements
Qualifications
- Education: Related degree or specialized teaching credentials preferred
- Experience: At least 1 year of related work experience
- Foreign Language: outstanding level of English
- Courses and Training: Prior attendance in courses and seminars in the field.
- Computer Literacy: Excellent computer skills
- Special Qualifications: Multi-Tasking, Time Management, Detail Orientation
- Planning and Organizing
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.