Front Office Supervisor

Job description / Role

Key tasks
• Ensure Outstanding customer care at all times.
• Maintains a friendly, cheerful and courteous demeanour at all times.
• Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
• Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
• Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Supervise daily shift process ensuring all team members adhere to standard operating procedures.
• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

Requirements

Skills
• Level of Education Bachelor / Licence Areas of study Hospitality Professional experiences 3 to 5 years Languages essential English (Primary tongue)
• Essential and optional requirements
• A positive attitude and excellent communication skills. Experience of motivating and leading a winning team. Ability to remain calm whilst under pressure. Knowledge of Opera Property Management System is required.

About the Company

Perched on the quiet Southern tip of El Gezirah island, close to the city center and Zamalek. 433 luxurious rooms including 50 suites, stunning ballroom perfect for weddings, flexible meeting rooms and exquisite restaurants and bars.

Welcome to a 5-star luxury hotel on the Nile: a haven in the center of Cairo where you are made to feel at home. Discover 433 luxurious rooms including 50 sumptuous suites, a stunning ballroom perfect for weddings, and flexible meeting rooms.

Wander down the leafy Promenade to exquisite restaurants and bars, pamper yourself in SoSPA, and soak in an infinity pool overlooking the Nile. The excitement and mysteries of Egypt's capital lie steps from the light-flooded lobby.