General Manager

Job description / Role

General Manager – Cairo, Egypt

Mall Development and Operations
Competitive Salary Package + Bonus Scheme

Our client is a diversified group of companies comprising hospitality, contracting, real estate, commercial offices and shopping malls. They now seek to recruit a General Manager for the turnaround and redevelopment of a mall in Cairo, Egypt with the goal of making it a shopping, leisure and entertainment destination. The first phase of the mall is a leasable area of 30,000 sq.m and this project is about to undergo a redevelopment and relaunch strategy.

Reporting to the Owner and Owner’s Representative, this role is responsible for the following:
- Development of Mall Strategy as the owner’s representative in terms of branding, tenant and anchor mix, positioning, remodelling, restructure of bank debt and relaunch strategy.
- Strategic relaunch of the mall including restructuring and redevelopment to ensure positive outcomes.
- Engaging market analysis consultants and contractors to facilitate relaunch.
- Hiring mall management staff and optimising work force.
- Managing overall shopping mall business including operations, profitability, team management, tenant management, contractor services and marketing and promotional activity.
- Developing local and worldwide contacts with potential tenants.
- Managing overall shopping mall function including areas of property management, facilities and services, tenant management, leasing support, marketing and promotions.
- Managing mall team to oversee daily operations, all contract staff works including maintenance, security and cleaning, mall administration and customer service.
- Ensuring mall operating policies and procedures are duly followed by the tenants, service providers, contractors, etc. including Occupational Health and Safety standards.
- Preparing annual operating budget for shopping mall to be reviewed and approved by the Owner and ensure business functioning within budgeted costs and targeted revenues.
- Managing profitability of overall mall business by maximizing revenue opportunities and reducing operating costs.
- Engaging with customers through customer survey / focus group projects to identify ongoing needs in terms of products and services.
- Preparing and maintain service delivery contracts with service-level standards for all suppliers and contractors to ensure excellent customer and retailer service level.
- Performing annual review of retailer performance. In consultation with head office mall management and country management, recommend appropriate tenant mix / use for annual planning and implementation.
- Handling conflicts / dispute situation amongst tenants, customers, mall visitors in a smooth manner avoiding disruption to mall activity and upholding company reputation.
- Ensuring overall safety and pleasant shopping environment for customers and thriving business ambience for retail tenants.

Requirements

- Degree in Business Administration, Commerce, Marketing or comparable with a minimum of 10 years strategic and operational retail / shopping mall development experience.
- Experience in property development and leasing management required in shopping malls.
- This role requires experience in mall management in Egypt and ideally in Cairo.
- Superior communication skills, leadership abilities and the ability to work under stress and maintain a positive work environment is critical to this role.
- Bilingual languages skills in English and Arabic are essential.
- Computer literacy essential.

An outstanding salary package will be offered to attract exceptional candidates to this growth organization.

About the Company

1Recruit International LLC is an international global recruitment and human resource solutions consultancy with a global mind set and a proven track record in talent management. Resourcing across an array of executive business sectors, our corporate mission entails client satisfaction through quality orientation; a consultative approach, delivery excellence and innovation through 'best fit candidates technically, behaviourally and culturally.