Infrastructure Specialist - Cloud Platforms

Job description / Role

Introduction

The infrastructure running industries likes transportation, energy, insurance, banking or healthcare is quickly changing as the world's relationship with technology evolves. Companies have more choices than ever before between on-premise, off-premise, or a hybrid approach. Our Infrastructure Specialists are responsible for keeping up with these latest and greatest of these changes and using their expertise to deliver solutions that meet the needs of our customers and products.

Your Role and Responsibilities

- Interacts with customers, vendors and management to ensure high level of customer satisfaction.
- Acts as technical resource and point of escalation and helps in identifying and resolving complex incidents relating to product /service installation, update, configuration, operations, or performance.
- Acts as a role model and discharge technical management within a team, guiding a team in providing services in a client , multi-vendor, multi-protocol complex network/system, or infrastructure environment.
- Performs identification and resolution of complex problems relating to product/service installation, update, configuration, operations, performance, or other aspects of information technology products and services.
- Possesses a deep knowledge of teams service of offerings, services, technical solutions, and management tools.
Accountable as a technical resource and point of escalation for team members.
- Installation/Management Installation and configuration of the infrastructure application Installation and configuration of the infrastructure application
- Installation and configuration of the enterprise console application Installation of standard rule base Installation and configuration of notification software Installation and configuration of middle ware notification software Installation and configuration of software and/or files for trouble ticketing bridge
- Customization of event rules to process ticketing bridge subsystem Installation of the monitoring agent Installation of Situation Update Forwarder Customization and configuration of the monitoring application Log file monitoring / ITM Build, configure and deploy monitors Interface with Server Administrators to assist in defining monitor thresholds and severity.
- Interface monitoring with event notification service Monitor health check output daily
- Performance Tuning Monitor infrastructure application related statistics Monitor monitoring application related statistics
- Monitor event console related statistics Define related indicators to monitor
- Perform tuning based on above information Implementation and maintenance of infrastructure health checks
- Implementation and maintenance of infrastructure related jobs and automation scripts Implementation and maintenance of agent policies Implementation and maintenance of event console related jobs and automation scripts Implementation and maintenance of scripts to generate report on event status (# events received/opened/closed/parsing errors, etc.)
- Implementation and maintenance of middleware notification health-checking scripts, jobs and automation scripts Installation and maintenance of agent health checking, log monitoring and agent management maintenance automation Implementation and maintenance of monitoring application related jobs and automation scripts (i.e. health checking)
- Implementation and maintenance of data collection, summarization, and pruning policies
- Installation of WebGUI Troubleshoot problems at the infrastructure level, at the monitoring application level, at the event console and notification application level, at the WebGUI tool level Corrective action when infrastructure related monitored levels are below specified limits, when monitoring application related monitored levels are below specified limits

Requirements

Required Technical and Professional Expertise

- Experience 5 to 9 years

About the Company

For more than six decades, IBM Middle East & Pakistan has played a vital role in shaping the information technology landscape of the region. Today, IBM is part of the region's technological fabric, solving real-world business and societal challenges, through its offices in UAE, Saudi Arabia, Qatar, Kuwait and Pakistan, and also a diversity of centers across the region.

Within the region, IBM currently has groundbreaking initiatives in cloud computing, analytics, mobile, security, as well as nanotechnology, eGovernment, healthcare and many more, collaborating with leading educational institutes and governments. IBM supports hundreds of clients to drive transformation through technology, contributes to regional research & development programs and has an active Corporate Service Corps (CSC) program.

Reinvention is a keyword in the company's history and, today, IBM is much more than a "hardware, software, services" company. IBM is now emerging as a cognitive solutions and cloud platform company.