IT Help Desk Support

Job description / Role

Job Description

Ready to be part of one of the Market Leaders in Egypt? Apply now!

Raya Auto; one of Raya's subsidiaries is hiring an IT Help Desk

What will you do?
- Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems to ensure efficient & smooth utilization of technology serving the business need
- Provide technical assistance to computer system users answer questions or resolve computer problems for clients in person, via telephone or from remote location. To ensure system availability & business continuity for users
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications to minimize downtime & business distribution
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software to ensure smooth onboarding process
- Maintain records of daily issues, problems and remedial actions taken, or installation activities to identify proactive solution to issues & measure performance
- Prepare evaluations of software or hardware, and recommend improvements or upgrades to cope with latest technologies
- Ensure the availability and functionality of all IT Infrastructure Systems. This includes planning, designing, installing, configuring, maintaining, and optimizing network/server hardware, software, and communication links to ensuring minimal downtime & business continuity
- Provide server administration and management for virtual and physical servers. This includes remote installation, diagnosis, repair, maintenance, and upgrade of hardware and software to ensure optimal performance and minimal down time.
- Provision storage solutions, maintain backup jobs to develop backup policies and data recovery procedures to ensure save guarding of data as well as integrity & privacy

Requirements

What will you need?
- Bachelor degree in engineering (computer/communication).
- Cisco Systems Certification is an added plus.
- Minimum 2-3 years of experience in system administration in a creative business. environment.
- Proficiency in Windows.
- Experience with remote desktop applications and help desk software.

What is unique about Raya?
- Are you an eager learner? Raya believes in its employees, so we aim to continuously provide learning & development plans for all of our employees to ensure their personal and career development.
- Are you looking for career progression ? Raya is an entity where you can grow whether horizontally or vertically as we offer internal transfer opportunities.
- Are you looking for a rewarding environment ? Raya's top achievers are awarded annually with an international 5 days trip.
- Are you looking for an opportunity to give back to the community? Raya encourages their employees to give back to the community through different ongoing CSR programs and initiatives.
- Are you a foodie? Exclusive discounts for Raya employees at Raya's Restaurants (Ovio, Jones The Grocer, The Lebanese Bakery, and Loris).

Skills
- Functional Skills
- Ideas presentation & taking initiatives
- Continuous learning
- Customer centricity

About the Company

Raya Holding for Financial Investments, a leading investment conglomerate, established in 1999 in Egypt with a vision to be a market leader and to grow into a solid financial conglomerate with multifaceted operations.

Headquarter located in Cairo, Egypt; Raya Holding is managing a diversified investment portfolio of 13 lines of business in the various industries of e-payment, information technology, contact center, smart buildings, consumer electronics, food and beverage, land transport, PET remanufacturing, automotive, FMCG and home appliances

Raya Holding is listed in the Egyptian Exchange (EGX) since 2005, while the company empowers more than 12,000 proficient employees, accommodating to a wide international customer base from offices based in Egypt, Saudi Arabia, UAE, Qatar, Poland, Nigeria and Tanzania.

Raya's Lines of Business include; Aman for e-payments, Aman for Financial Services, BariQ, Ostool, Raya Contact Center, Raya Foods, Raya Information Technology, Raya Food Trading, Raya Restaurants, Raya Smart Buildings, Raya Trade, Raya Auto and Haier - Raya Electric.