Junior APM Engineer

Job description / Role

Job Description
- Assist in providing technical support and service Requests.
- Shadow the Services Senior Engineers in case escalations.
- Dynatrace Associate Certificate in 3 months.
- Work with project managers in updating project plans.
- Maintain incident tracking databases.
- Always follow VAS escalation procedure.
- Arrange regular site visits as part of our customer relations.
- Assist Sales Managers with customer visits when requested and time permitting.
- Stay up to date with the industry developments and new product announcements

Requirements

Personal Skills
- Good communication and interpersonal skills, with the ability to effectively communicate technical solutions to non-technical stakeholders.
- Good problem-solving and analytical skills, with the ability to identify and resolve complex technical issues.
- Ability to work in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
- Ability to work a full-time shift schedule, including nights, weekends, and holidays.

Technical Skills
- Experience with software application support, including troubleshooting, issue resolution, and customer communication.
- Experience with software development methodologies.
- Basic understanding of how cloud-based software solutions work.
- Good experience with one or more of the following technologies:
- Cloud/new stack technologies such as OpenStack, OpenShift, AWS, Azure, Google Cloud, Cloud Foundry, Kubernetes, SAP, etc. understanding of either the JEE or .NET platform and how it works, and a self-directed willingness to learn about other platforms and "new stack" technologies

Education
- Bachelor's degree in computer science, Information Technology, or a related field.

About the Company

Giza Systems, a leading systems integrator in the MEA region, designs and deploys industry-specific technology solutions for asset-intensive industries such as the telecoms, utilities, oil and gas, hospitality and real estate among other market sectors. We help our clients streamline their operations and businesses through our portfolio of solutions, managed services, and consultancy practice. Our team of 1000 professionals are spread throughout the region with anchor offices in Cairo, Riyadh, Dubai, Doha, Nairobi, Dar-es-Salaam, Abuja, Kampala and New Jersey, allowing us to service an ever-increasing client base in over 40 countries.