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Job description / Role
Do you want to help build a world-class institution from the region, experience the thrill of being part of a high-growth technology company, and improve people's lives?
There is only one way to build an awesome institution: to attract exceptionally talented people who are aligned with the mission of the organization and make them partners in success. At Careem, our mission is to simplify & improve the lives of people, initially through solutions that make transportation in the region reliable, and over time, through disruptions in payments and logistics. In the process, we want to build an organization that inspires and become a world-class institution from the region.
Founded in 2012 by former entrepreneurs and McKinsey alums, Careem is the MENA regions leading ride-hailing service and newest Tech Unicorn. With 30% monthly growth, we now operate in 50 cities across 11 countries and host over 6million users. With our recent Series D funding success, we are positioned on the cusp of significant scale and well on target to deliver our goal of creating one million jobs in the region by 2018.
Supreme Customer Service is fundamental at Careem, and we want to wow our Captains (drivers) every time! The purpose of the Supply Lead role is to assist the local Operations teams in doing just that. You will be responsible for making bold decisions and working in an agile way in order to deliver a first class service working in a multi-skilled position across 3 different areas of the Training, Captain Support Peak Management. This role involves working on a shift basis that will include some weekend work.
Key responsibilities include:
- Manage customer activation as well as retention campaigns, from planning to execution and reporting in order to help deliver our main KPI: downloads, sign-ups, churn, daily trips
- Develop content strategies and Social Media initiatives and work closely with the Social Media Agency in all our new markets
- Monitor market trends, conduct competitive analysis and share the gained insights with the team on a regular basis in all our new markets
- Suggest measures to constantly improve our offering and the way we market our products in all our new markets
- Identify and build relationships with Social Media influencers in our space. Match our internal content creation with external influencers who would enjoy becoming Careem ambassadors in all our new markets
- Deliver a great experience to our many partners and manage these relationships to ensure result-oriented outcomes as well as positive brand affiliation in all our new markets
- Attend relevant events to evangelize the company's mission and find like minded individuals and companies to align with on future initiatives in all our new markets
- Assist with event planning, execution and reporting and cooperate with vendors, event coordinators, and design teams for onsite collateral in all our new markets
Requirements
The ideal candidate will have a passionate commitment to improving the lives of people, an insane focus on excellence and customer service, and a strong alignment with our core values: being bold, focused, agile and collaborative.
- Ability to get hands-on in a complex operational environment
- Ability to manage multiple tasks and work to tight deadlines
- Confident, outgoing, and with a predisposition to teach others
- Good technical proficiency, literacy skills and a competent computer user
- Ability to effectively trouble shoot problems and work collaboratively within a team environment
- Excellent technical proficiency, literacy skills and a competent computer user
- Experience working within a similar role is highly desirable
- Experience in event planning and management and working with design and production agencies
- Expierence in digital marketing
- Experience working within the technology industry/start-up environment is highly desirable
- Educated to BS/MS level (or equivalent) within a subject relevant to the position
- An additional language would be desirable although not essential as English is our corporate language
Benefit Summary:
We offer an attractive total compensation package, with emphasis on equity compensation, excellent health benefits, and monthly Careem credits. You will have a unique opportunity to join a fast-growing company on the ground floor and shape its direction.
About the Company
We are a brand that aims to simplify people's lives by revolutionizing the transportation industry. A brand that strives to inspire everyone it interacts with, and supports every single person who dares to believe. #BeCareem
Careem is the MENA region's leading ride-hailing service and newest Tech Unicorn. With 30% monthly growth, we now operate in 50+ cities across 11 countries and host over 6 million users. With our recent Series D funding success, we are positioned on the cusp of significant scale and well on target to deliver our goal of creating one million jobs in the region by 2018.