Oracle CSS Principal/Senior Principal Support Engineer

Job description / Role

Customer Success Services

Are you passionate about problem solving? If you are enthusiastic to learn cutting edge technologies, you have interest in innovation and you are customer-centric- we want you with us!

Oracle is a technology leader that's changing how the world does business - and our Customer Success Services (CSS) team supports over 6,000 companies around the world. We're looking for an experienced and self-motivated Oracle DBA to work with leading Israeli companies and the Public & Defense sector as our Database Specialist. Join the team of highly skilled technical experts who build and maintain our clients' technical landscapes through tailored support services.

Hyperion engineer, will work as a technical support engineer on Oracle Hyperion products suite. The candidate should have a solid experience in the area of Enterprise Performance Management, Budgeting, Planning and Hyperion Financial Management. An implementation experience in medium to high complexity environment is required. He or She should be able to operate independently to provide quality work products and perform varied and complex duties and tasks that need independent judgment.

The products suite expected to be covered are EPM Hyperion Essbase, Planning and HFM, FDMEE Applications. EPM Cloud products knowledge / experience is an asset.

What you will do

- Work with the customers to ensure their key business requirements and motivations are fully understood and addressed
- Experience with all technical aspects of the EPM solution life cycle, including planning, design, installation, configuration, migration, upgrade and Pre/Post implementation activities across the Hyperion product suite
- Provide technical assessment reviews for existing solutions, with recommendations for enhanced configuration, architecture, and better performance results
- Develops test plans, procedures and running tests accordingly
- Support Oracle EPM Hyperion products and services in line with the contractual agreement
- Troubleshoots and resolves medium to highly complex technical issues related to EPM Hyperion products.
- Works closely and collaborate with Oracle global support to resolve Customers SRs.
- Works with various functions within Oracle to ensure RCA is complete and incidents SLAs are met.
- Conducts knowledge transfer sessions both within the Oracle team and to end users.
- Works closely with the technical team and delivery leaders to provide engagements work estimates and drive excellence.
- Ensures that new services are appropriately captured and put in ACS corporate repository
- Maintains knowledge of Oracle's current and future products/solutions offerings for the specified EPM / Hyperion Cloud area.

Requirements

Technical skills that we want you to use ...

- At least 5-8 years of experience working with Essbase, Hyperion planning, HFM, FDMEE systems as a technical engineer, covering areas like:
- EPM design, installation and configuration (releases 11.1.2.x and 11.2.x).
- EPM installation as multinode architecture?
- EPM installation as clustered Active-Active?
- EPM installation as Disaster Recovery?
- EPM upgrade and migration from 11.1.2.x to 11.2.x
- Apply patchsets and maintenance releases.
- Essbase performance tuning.
- Planning and HFM performance tuning.
- EPM backup and administration tasks.
- Weblogic administration.
- OS covered: Linux, Aix, Solaris
- Familiar with the functionality of ODI, EPM Automate, and other ETL tools.
- Knowledge of other Oracle Hyperion integration tools like DRM is an advantage.
- Advanced knowledge of relational databases Oracle, SQL server and data modeling.
- Good working experience in SmartView

What we will offer you

- Learning and development opportunities to advance your career
- An Employee Assistance Program to support your mental health
- Employee resource groups that champion our diverse communities
- Core benefits such as medical, life insurance, and access to retirement planning
- An inclusive culture that celebrates what makes you unique
- A competitive salary with exciting benefits

At Oracle, we don't just respect differences - we celebrate them. We believe that innovation starts with inclusion, and that to create the future, we need people with a diverse set of backgrounds, perspectives, and abilities. That's why we're committed to creating a workplace where all kinds of people can do their best work.

About the Company

Oracle offers an integrated array of applications, databases, servers, storage, and cloud technologies to empower modern business. For most companies, flexibility is critical. Oracle provides a wide choice of software, systems, and cloud deployment models - including public, on-premises, and hybrid clouds - to ensure that technology flexes to the unique needs of a business.

Oracle Cloud is a complete, integrated stack of platform, infrastructure, and application services. With advanced scalability and security, Oracle Cloud enables technical agility across the enterprise, connects people to information for clearer insights, and fosters efficiency through simplified workflows.

More than 420,000 customers across 145 countries have harnessed Oracle technology to accelerate their digital transformation.