Senior Application Support and Cloud Operations Engineer

Job description / Role

Senior Application Support and Cloud Operations Engineer

Mission:

The Managed Applications Cloud Expertise team is part of the CIO Organization within CTIO (Chief Technology and Innovation Officer).MAC team handle the "middle tier" role in the multilayered Orange business services Applications and Infrastructure support chain and is responsible for keeping the availability of applications in line with their business criticality.

Managed Applications Cloud Expertise (MAC) delivers 2nd level (application and Infra) support and system administration services to Orange Business Services internal employees by providing End to End ownership of all requests received from 1st level (IT Helpdesk) , the OBSIT Monitoring team or application hosting entities (Orange Cloud For Business Monitoring).

Within the MAC team, the scope of this senior job is to ensure the following tasks on a 24x7 basis (on-call basis):

Technical responsibilities:

- Ensure applications' availability to meet the SLA target
- Handle, diagnose and route in real-time incoming trouble tickets
- Provide system administration for the applications implemented on Windows servers.
- Execute changes and task orders on windows server.
- Responsible for 2nd level technical support and escalation
- Develop monitoring scripts to monitor applications, system performances and data availability
- Communicate planned/unplanned outages to end users
- Provide administration services on applications
- Provide workarounds for major issues until permanent fix is delivered
- Participate in the UAT testing for any bugs/new application features
- Working in devops mode for all applications hosted in the cloud, this includes (but not limited to):

Functional responsibilities:

- Managing and handling new issues related to the application support or to the infrastructure support
- Representing the team with different stakeholders within the organization
- Having full autonomy within the team

Requirements

About you

Functional Skills:
- Excellent troubleshooting skills
- Strong ability to work in a team
- Excellent written and verbal communication skills
- Time management
- Autonomy to work on different issues

Technical Skills:

Due to the variety of the supported applications, the proficient knowledge in two or more of the below domains is mandatory:
- Operating system administration & scripting (Windows, Linux)
- Database administration (Oracle, SQL Server and Postgres)
- Development using one of this list (Python ,Java, ASP.NET, node.js, C# ,PHP, react.js)
- Continuous delivery tools (Dockers, Kubernetees, Ansible )
- Good experience in working in agile and devops is a plus
- Good experience of VTOM (Visual Time Operation Manager)
- Good understanding of network protocols (CCNA is a plus)
- ITIL foundation knowledge (certificate is a plus)

Educational background:

- B.Sc. in computer science or equivalent
- Fluent in English
- Fluent in French is a plus
- At least 4 years of experience working within the IT field

Department
Chief Technology Info Office

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

About the Company

Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.