Service Centre Manager - After Sales - HONDA

Job description / Role

Service Centre Manager - After Sales - HONDA - Cairo, Egypt

We are seeking to hire a Service Center Manager to insure that the needs of customers are being satisfied.

Your Job responsibilities will be including but not limited to:
- Achieve required revenue
- Achieve required CSI.
- Honda deal clinic score
- Fix it right first time
- Achieve the required utilization percentage of the S/C
- Achieve the required productivity percentage of the S/C
- Control the warranty operation

Requirements

- BSc. Mechanical Engineer
- 10 years with Min Of 5 years in Automotive business

Job-Specific Skills:
- Automotive Technical background specially in distributor’s
- Customer handling
- Warranty policies and knowledge
- Excellent English language
- High computer skills

Behavioural Competencies:
- Team leader
- Ability in solving problems
- Decision maker
- Customer oriented
- Understand customers need
- Coach and Guide Technician’s and other service members

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.