Store Manager - Toys R Us

Job description / Role

Store Manager - Toys R Us - Cairo, Egypt

We are seeking to recruit a Store Manager to achieve the most profitable operation; establish a high level of customer care and service, effective management of budgeted resources so as to secure the agreed commercial and financial objectives. Your Job responsibilties will be including but not limited to the following :
- To achieve section budget set every month and on YTD by FM
- Ensure that inventory / stock take losses does not exceed 0.4% for all stores individually in 2014: will be reviewed at full year.
- Through effective communication, stock management systems and processes, ensure that your section has 100% on self-availability
- Weekly Cat Margin report should be action base on stock availability
- To ensure a structured method of communication is fostered between you and your Duty Managers, ensuring that business reviews, general business updates from all departments, and reprimands are documented and sent to them every month in a format created by you making a cc to ARM
- Execute the weekly bulletin on time and follow up against the requirements.
- Ensure daily briefings take place to update the team on business performance, new products, SOP’s and HR initiatives.
- To set up a mechanism whereby within your store you speak with customers and gauge feedback which is then discussed with ARM during monthly Reviews.
- Mystery shopping index of all showrooms within TRU should not be less than 90% consistently.
- CSI rating should be at 85% & Customer Promise rating should be at 45.
- Ensure Demo happening at Entrance true operation hrs
- Ensure that the SOP’s are being followed 100%
- To ensure that Sales Supervisors are commercially aware and able to discuss Sales Performance vs. Budget, Growth, ATV, Footfalls, Conversion Rate, EGP per square foot, EGP per person, Net Profit, Cost Control vs. SG&A, Damages, Markdowns & Availability.
- To ensure that all sales supervisors are conducting daily floor walks personally and that they follow up on points raised, and complete these before day close. ARM will randomly check this on store visits to ensure all points are being complied/ adhered to.
- To ensure Sales Supervisors are conducting mock audits as per the Al Futtaim audit criteria before Al Futtaim Audit team arrive at your stores. The completed mock audit will be forwarded to you with action plan, which you will submit to ARM. Nothing except green (PASS) will be expected.
- To ensure that you actively take part in assisting the roll out of Retail PRO V9 in all of your stores along with Process & Compliance manager. This will be deemed successful if you meet time frames and have zero issues with the implementation which includes the training of staff.
- Work towards identifying team members who can be groomed and developed for independent testing, which may allow for their advancement.
- To devise a mechanism whereby work competencies will be outlined for each designation and teams measured against these, and ranked as well as used for effective recruitment (Ongoing to be discussed at monthly review.)
- Ensure that you actively lead team for the "Growing Together" program and all other initiatives for team development, including ensuring the correct relevant training is provided to all staff for this and other AFTC sessions.
- Identify potential and low performance base on strength and weakness and recommend to specific training to enhance the skills.

Requirements

- 3 years of Experience in a similar role
- Good Interpersonal Skills , able to communicate fluently in English
- An ability to implement creative and imaginative approaches and identify new options for service development.
- Able to lead, Motivate and develop the team, give clear direction and feed back in order to improve performance.
- Evidence of a clear understanding of all aspects of customer services and able to demonstrate commitment to continuous Improvement.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.